Help Desk Analyst Jobs in Alcoa, TN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Vonore, TN (21 miles from Alcoa, TN)
- 2 days ago
- Vonore, TN (21 miles from Alcoa, TN)
- 2 days ago
systems....
Lead IT Support Analyst onsite
- Knoxville, TN (11 miles from Alcoa, TN)
- 3 days ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 3 days ago
Systems (Windows 10, Windows 11), MAC OS Office 365, and Microsoft Software (SharePoint, Teams)....
IT Cinema Hardware Technician II
- Knoxville, TN (11 miles from Alcoa, TN)
- 5 days ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 5 days ago
The IT Cinema Hardware Technician II is responsible for providing day-to-day support for cinema equipment from the IT Hardware Depot and effectively providing repair and replacement services. This...
IT Support Technician (Hybrid)
- Knoxville, TN (11 miles from Alcoa, TN)
- 7 days ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 7 days ago
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software....
Desktop Support Installation Technician
- Knoxville, TN (11 miles from Alcoa, TN)
- 10 days ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 10 days ago
Job#: 2076960 Job Description: Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital...
Accounts Payable Helpdesk. Fortune 500 Company. Excellent Manager!
- Oak Ridge, TN (20 miles from Alcoa, TN)
- 10 days ago
- Oak Ridge, TN (20 miles from Alcoa, TN)
- 10 days ago
How would you like to be a part of a Fortune 500 multi-billion dollar company working as an Accounts Payable Auditor? This is an excellent opportunity to get government contracting experience...
- Knoxville, TN (11 miles from Alcoa, TN)
- 17 days ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 17 days ago
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high...
Support Services Representative Level 1
- Knoxville, TN (11 miles from Alcoa, TN)
- 18 days ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 18 days ago
The Support Services Representative provides first level support for software and hardware service calls to both domestic and international theatres and Support offices. Essential Duties and...
- Knoxville, TN (11 miles from Alcoa, TN)
- 20 days ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 20 days ago
Customer service, organizational and prioritization, and complex problem-solving skills are needed as well as a working knowledge of computer operating systems and hardware....
- Knoxville, TN (11 miles from Alcoa, TN)
- 30+ days ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 30+ days ago
from and updating ticketing system Driving company vehicles to transport equipment Other duties as assigned The Desktop Support team works with a wide variety of modern and legacy operating systems...
- Knoxville, TN (11 miles from Alcoa, TN)
- 30+ days ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 30+ days ago
We have an immediate (on-site) Help Desk Support position in the Knoxville metro area....
- Vonore, TN (21 miles from Alcoa, TN)
- 30+ days ago
- Vonore, TN (21 miles from Alcoa, TN)
- 30+ days ago
Developed operating system scripts and procedures, monitored performance, and installed upgrades and patches (mainly Windows related)....
SUMMARY The Technical Support Netsapien/MS Teams Rep 2 will be integral in the support of existing Netsapien and MS Teams customers and their integration with enterprise cloud solutions. They will...
SUMMARY The Technical Support Rep 1 is responsible for providing advanced technical support to Momentum Retail customers as well as escalated issue resolution for Momentum Resellers. ESSENTIAL...
Demographic Data for Alcoa, TN
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Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Alcoa, TN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Alcoa, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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