Help Desk Analyst Jobs in Alcoa, TN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Knoxville, TN (11 miles from Alcoa, TN)
- 4 days ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 4 days ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
- Oak Ridge, TN (20 miles from Alcoa, TN)
- 6 days ago
- Oak Ridge, TN (20 miles from Alcoa, TN)
- 6 days ago
Solid understanding of multiple current operating systems....
- Oak Ridge, TN (20 miles from Alcoa, TN)
- 13 days ago
- Oak Ridge, TN (20 miles from Alcoa, TN)
- 13 days ago
Akima Infrastructure Services, LLC (AIS), is actively seeking candidates to support personnel as part of our staff augmentation team supporting the Department of Energy in Oak Ridge, TN....
- Knoxville, TN (11 miles from Alcoa, TN)
- 14 days ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 14 days ago
Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations....
- Knoxville, TN (11 miles from Alcoa, TN)
- 14 days ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 14 days ago
systems Experience supporting and troubleshooting Microsoft Office products Ability to communicate clearly and effectively with employees in all departments and Brands Excellent organizational, customer...
- Knoxville, TN (11 miles from Alcoa, TN)
- 20 days ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 20 days ago
Job Type Full-time Description Established in 1964, were locally owned, nationally recognized in our industry, and driven by excellence. We continuously strive to serve as leaders in providing...
- Knoxville, TN (11 miles from Alcoa, TN)
- 30+ days ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 30+ days ago
Strong understanding of IT fundamentals, including operating systems and help desk ticketing systems (e.g., ServiceNow/Freshdesk). Familiarity with remote support tools. Why Join Us?...
- Louisville, TN (3 miles from Alcoa, TN)
- 45+ days ago
- Louisville, TN (3 miles from Alcoa, TN)
- 45+ days ago
About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems...
SUMMARY The Technical Support Rep 2 is responsible for providing advanced technical support to Momentum’s direct business customers and Momentum resellers. ESSENTIAL DUTIES AND RESPONSIBILITIES...
Accounts Payable Helpdesk. Fortune 500 Company. Excellent Manager!
- Oak Ridge, TN (20 miles from Alcoa, TN)
- 60+ days ago
- Oak Ridge, TN (20 miles from Alcoa, TN)
- 60+ days ago
How would you like to be a part of a Fortune 500 multi-billion dollar company working as an Accounts Payable Auditor? This is an excellent opportunity to get government contracting experience...
Demographic Data for Alcoa, TN
Moving to Alcoa, TN? Find some basic demographic data about Alcoa, TN below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Alcoa, TN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Alcoa, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »