Help Desk Analyst Jobs in South Carolina
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Tier 2 IT Help Desk Technician Location: On-site Columbia, SC Schedule: Monday Friday, 8:30 AM 5:00 PM (with potential for additional hours as needed) Pay Rate: $20/hour Job Type: Long-term...
Technology Support Specialist - Journey - Wanchese
- Greenville, SC
- 21 hours ago
- Greenville, SC
- 21 hours ago
systems (Windows 7, Windows 10, Mac OSX) and server-based operating systems (Windows Server 2008/2012/2016, Linux) Experience with scripting languages such as Visual Basic and Windows PowerShell Highly...
- Troubleshoot and resolve Tier 2 and 3 escalated technical issues - Maintain and manage workload through computerized ITSM ticketing and tracking system - Troubleshoot hardware, software and...
Application Support Analyst The Opportunity: Are you looking for an opportunity to combine your technical skills with big picture thinking to make an impact for our nation's veterans? You...
Qualifications: Candidates should be familiar with everyday use of the following: Microsoft or Apple operating systems, Android or iOS smartphone operating systems, various software such as Microsoft...
Familiarity with Windows operating system and Microsoft Office applications. Ability to communicate effectively. Job Duty Assists customers in resolving basic hardware and software issues....
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Operating systems (i.e., Windows 10, 11) Mobile phone technology and MDM, common IT applications and utilities....
Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer within a technical help desk support center...
Work Environment Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer within a technical help desk support cente...
We re looking for an EDI Application Support Analyst for an onsite role in Columbia, SC. Key Responsibilities: Install and configure EDI COTS products in the healthcare industry Administer and...
Desktop Support Specialist - 2nd shift
- North Charleston, SC
- 5 days ago
- North Charleston, SC
- 5 days ago
Job#: 2064200 Job Description: EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex...
Foundational knowledge of PC/MAC hardware, software, components, Microsoft products and operating systems, and basic troubleshooting. Proficient in Microsoft products and operating systems....
systems, networks, databases and network security concepts and tools is required Experience with multi-platform Windows O/S required Experience using ITSM Ticketing tools (e.g., Service Now, Remedy...
Help Desk and Desktop Support Technician
- North Charleston, SC
- 6 days ago
- North Charleston, SC
- 6 days ago
Install all peripheral components such as printers, scanners and disk drives Loads appropriate software packages such as operating systems, networking components and office applications Identifies and...
Demographic Data for South Carolina
Moving to South Carolina? Find some basic demographic data about South Carolina below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in South Carolina
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in South Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Systems Center Configuration Manager
- Remote Desktop Protocol
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- BMC Remedy
- DHCP
- IT Service Management
- Remote Support
- Application Support
- Windows 10
- DNS
- TCP/IP
- Windows OS
- Windows 7
- MacOS
- Mobile Device Management
- Incident Management
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Microsoft Active Directory
- Customer Support
- Resolution
- Information Technology
- Installation
- Problem Resolution
- General Repair
- Engineering
- Microsoft Office 365
- Technical Support
- Networking
- Affirmative Action
- Microsoft Windows
- Troubleshooting
- Implementation
- Military Background
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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