Help Desk Analyst Jobs in Shaw Afb, SC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Sumter, SC (9 miles from Shaw Afb, SC)
- 15 hours ago
- Sumter, SC (9 miles from Shaw Afb, SC)
- 15 hours ago
We are looking for an IT Support Technician to provide Desktop Support at our client in Sumter, SC. SKF This customer is headquartered in Sweden and operates across 140 sites in 32 countries...
- Sumter, SC (9 miles from Shaw Afb, SC)
- 6 days ago
- Sumter, SC (9 miles from Shaw Afb, SC)
- 6 days ago
Network Support Specialist - (749) Job Title Network Support Specialist Location Sumter, SC 29150 US (Primary) Job Type Full-time Education Some College Coursework Completed Career Level...
- Lugoff, SC (20 miles from Shaw Afb, SC)
- 10 days ago
- Lugoff, SC (20 miles from Shaw Afb, SC)
- 10 days ago
Understand protocols like TCP/IP. 80/20 - split between Servicedesk and Network Skills Help desk support, Troubleshooting, Service desk, Windows, Technical support, network management, Ticketing system...
- Sumter, SC (9 miles from Shaw Afb, SC)
- 18 days ago
- Sumter, SC (9 miles from Shaw Afb, SC)
- 18 days ago
EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100...
- Sumter, SC (7 miles from Shaw Afb, SC)
- 20 days ago
- Sumter, SC (7 miles from Shaw Afb, SC)
- 20 days ago
EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100...
Sentar is seeking a Help Desk Analyst at Shaw AFB in South Carolina!...
Sentar is seeking a Help Desk Analyst II at Shaw AFB in South Carolina!...
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Shaw Afb, SC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Shaw Afb, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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