Help Desk Analyst Jobs in Rock Hill, SC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
systems in a client/server environment Ability to diagnose and troubleshoot computer and network problems Strong customer service skills ABILITY TO DRIVE AND TRAVEL TO SATELLITE CENTERS IN INDIAN LAND...
- Fort Mill, SC (11 miles from Rock Hill, SC)
- 9 days ago
- Fort Mill, SC (11 miles from Rock Hill, SC)
- 9 days ago
Job#: 2085798 Job Description: Apex Systems is currently hiring for an IT Analyst with a reputable financial client. The ideal candidate will be responsible for managing the lifecycle of IT...
DevOps Support Engineer - Local to NC (Onsite)
- Matthews, NC (22 miles from Rock Hill, SC)
- 16 days ago
- Matthews, NC (22 miles from Rock Hill, SC)
- 16 days ago
DevOps Support Engineer - Local to NC (Onsite) Role Name: DevOps Support Engineer Location: Matthews, NC (Onsite) Duration: 6-12 months JOB DESCRIPTION: Troubleshooting and resolving application...
- Fort Mill, SC (11 miles from Rock Hill, SC)
- 30+ days ago
- Fort Mill, SC (11 miles from Rock Hill, SC)
- 30+ days ago
Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, Linux and Mac OS. Experience in Server administration, DNS, DHCP....
Demographic Data for Rock Hill, SC
Moving to Rock Hill, SC? Find some basic demographic data about Rock Hill, SC below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Rock Hill, SC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Rock Hill, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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