Help Desk Analyst Jobs in Lancaster, SC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Sr. IT Support Analyst - Integration
- Fort Mill, SC (21 miles from Lancaster, SC)
- 2 days ago
- Fort Mill, SC (21 miles from Lancaster, SC)
- 2 days ago
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call...
IT Support Analyst - Integration
- Fort Mill, SC (21 miles from Lancaster, SC)
- 10 days ago
- Fort Mill, SC (21 miles from Lancaster, SC)
- 10 days ago
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call...
Technical Customer Support Specialist (Bilingual-Spanish)
- Indian Trail, NC (24 miles from Lancaster, SC)
- 17 days ago
- Indian Trail, NC (24 miles from Lancaster, SC)
- 17 days ago
Systems including Windows Client, Windows Server, Windows on Windows and Linux installation and configuration of SQL Server Express Understanding of why you use IP addresses, Networking commands -...
Technical Customer Support Specialist- Bilingual
- Indian Trail, NC (24 miles from Lancaster, SC)
- 21 days ago
- Indian Trail, NC (24 miles from Lancaster, SC)
- 21 days ago
Bilingual Technical Customer Support Specialist Hiring Type: Direct hire Salary: $65,000-$75,000 Location: Hybrid model, Indian Trail, NC (must live within 1 hour of the office) Responsibilities...
IT Business Systems Support Specialist
- Pineville, NC (24 miles from Lancaster, SC)
- 30+ days ago
- Pineville, NC (24 miles from Lancaster, SC)
- 30+ days ago
Overview The Business Systems Support Specialist is accountable for ensuring maximum business productivity by providing regional support of business processes and technologies. This person will...
The Warn group believes that every team member plays a significant contribution role in our success. We enable our customers with the tools they need to work and play outdoors. This position...
Demographic Data for Lancaster, SC
Moving to Lancaster, SC? Find some basic demographic data about Lancaster, SC below.
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Salary for Help Desk Analyst Jobs in Lancaster, SC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Lancaster, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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