Help Desk Analyst Jobs in Ladson, SC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Information Technology Desktop Support
- Charleston, SC (17 miles from Ladson, SC)
- 2 days ago
- Charleston, SC (17 miles from Ladson, SC)
- 2 days ago
Familiarity with Windows 10/11 operating systems; Mac OS knowledge is a plus. Basic experience with Active Directory, user permissions, and group policies....
Infosys is seeking Network Hands and Feet Support Engineer. This role requires close partnership and collaboration with other Infra Engineers and Subject Matter Experts. Required Qualifications:...
Advanced Technical Support Specialist
- Charleston, SC (17 miles from Ladson, SC)
- 9 days ago
- Charleston, SC (17 miles from Ladson, SC)
- 9 days ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
- Charleston, SC (17 miles from Ladson, SC)
- 12 days ago
- Charleston, SC (17 miles from Ladson, SC)
- 12 days ago
Help Desk Agent III General Dynamics Information Technology Today Secret Early Career (2+ yrs experience) $58,240 No Traveling IT - Support Charleston, SC (ON-SITE/OFFICE) Are you technically...
System Support Specialist - (621)
- Charleston, SC (17 miles from Ladson, SC)
- 16 days ago
- Charleston, SC (17 miles from Ladson, SC)
- 16 days ago
SYSTEM SUPPORT SPECIALIST - (621) EPS Corporation View Employer's ProfileFOLLOW EMPLOYER Yesterday Secret Unspecified Unspecified Charleston, SC (ON-SITE/OFFICE) This position provides...
NESD Help Desk Agent III - Charleston
- North Charleston, SC (18 miles from Ladson, SC)
- 21 days ago
- North Charleston, SC (18 miles from Ladson, SC)
- 21 days ago
Responsibilities for this Position Location: USA SC North Charleston Full Part/Time: Full time Job Req: RQ197757 Type of Requisition: Regular Clearance Level Must Currently Possess: Secret...
IT Support Customer Service Engineer
- Charleston, SC (17 miles from Ladson, SC)
- 45+ days ago
- Charleston, SC (17 miles from Ladson, SC)
- 45+ days ago
Job Description: IT Support Customer Service Engineer ** Onsite in Charleston, SC or Durham, NC** **U.S. Citizenship Required** As an onsite IT Support Customer Service Engineer, you will be...
- Charleston, SC (17 miles from Ladson, SC)
- 45+ days ago
- Charleston, SC (17 miles from Ladson, SC)
- 45+ days ago
Basic Qualifications High school or equivalent diploma 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience 2+ years of supporting and maintaining a corporate network...
Demographic Data for Ladson, SC
Moving to Ladson, SC? Find some basic demographic data about Ladson, SC below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Ladson, SC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Ladson, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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