Help Desk Analyst Jobs in Greenville, SC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Service Desk Agent I** **Who is Epsilon:** Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both...
Business Unit Application Support Analyst III (US)
- Greenville, SC
- 2 days ago
- Greenville, SC
- 2 days ago
Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $33.00 - $49.50 USD TD is committed to providing fair and equitable compensation opportunities to all...
Advanced knowledge of operating systems including: IBM 4690 OS Windows, DOS, Linux Strong understanding of software support centers, QA operations, and IT/networking environments....
Administrative IT Support Assistant
- Greer, SC (8 miles from Greenville, SC)
- 7 days ago
- Greer, SC (8 miles from Greenville, SC)
- 7 days ago
TRIGO Global Quality Solutions is seeking to fill an Administrative IT Support Assistant position in Greer, SC. Overall Purpose Plan, direct, and coordinate administrative services of site or...
Knowledge of networking and operating systems associated with X-ray and DR products. Excellent communication and customer service skills....
Enterprise Tool Developer and Quality Support Specialist- Remote
- Greer, SC (8 miles from Greenville, SC)
- 25 days ago
- Greer, SC (8 miles from Greenville, SC)
- 25 days ago
/development APIs and frameworks that run on JBOSS on Linux and/or Unix host + Ability to identify and make changes/improvements with a knowledge of Linux scripts + Experience with Oracle database design...
Remote WorkHardware Technician and Support Specialist
- Liberty, SC (17 miles from Greenville, SC)
- 26 days ago
- Liberty, SC (17 miles from Greenville, SC)
- 26 days ago
Install, configure, and maintain desktop computers, laptops, printers and other hardware components. Provide professional technical support to end-users and resolve hardware related issues in a...
Providing support for common applications and operating systems. Providing support for Office 365 applications, including email setup, configuration, and troubleshooting....
Desktop Support Technician Greenville, SC (Onsite) 3-6 Month Contract Job ID 25-09592 Solugenix is assisting a client, in their search for a Desktop Support Technician. This is a 3-6 month...
Job Summary intY US, a ScanSource, Inc. company, is a leading cloud-only distributor, helping ambitious IT businesses succeed through providing premier SaaS solutions, top-class training,...
Job Description The purpose of this position is to plan and perform work requiring sound technical judgment in the evaluation, organization, and execution of project management assignments...
Why GLS? Purpose : Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, ones family, and the needs of others. Through...
Demographic Data for Greenville, SC
Moving to Greenville, SC? Find some basic demographic data about Greenville, SC below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Greenville, SC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Greenville, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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