Help Desk Analyst Jobs in Aiken, SC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Advanced Technology Services
- Augusta, GA (20 miles from Aiken, SC)
- 7 days ago
- Advanced Technology Services
- Augusta, GA (20 miles from Aiken, SC)
- 7 days ago
Principal Duties/Responsibilities: · Repairs entry-level equipment at component level. · Works to improve technical skills through on-the-job technical training, technical projects and...
Technical Support Specialist- Commercial
- Augusta, GA (20 miles from Aiken, SC)
- 13 hours ago
- Augusta, GA (20 miles from Aiken, SC)
- 13 hours ago
For remote positions, employees can sit in one of the following states: AL, FL, GA, SC, OH. Please only apply if you are able to live and work full-time in one of the states listed above; your...
Job Description The purpose of this position is to plan and perform work requiring sound technical judgment in the evaluation, organization, and execution of project management assignments...
- Augusta, GA (20 miles from Aiken, SC)
- 4 days ago
- Augusta, GA (20 miles from Aiken, SC)
- 4 days ago
ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
- Augusta, GA (20 miles from Aiken, SC)
- 19 days ago
- Augusta, GA (20 miles from Aiken, SC)
- 19 days ago
Performs software application analysis, support, and maintenance. Trains and/or instructs other staff within the guidelines of standard operating procedures, technical manuals, user...
- Augusta, GA (20 miles from Aiken, SC)
- 30+ days ago
- Augusta, GA (20 miles from Aiken, SC)
- 30+ days ago
Job Profile Technical Support Analyst Augusta, GA Southeast Utilities of GA, a Congruex Company, is looking for a Technical Support Analyst to join our construction team. Who is Congruex Congruex...
IT Support Customer Service Engineer
- Augusta, GA (20 miles from Aiken, SC)
- 45+ days ago
- Augusta, GA (20 miles from Aiken, SC)
- 45+ days ago
Job Description: IT Support Customer Service Engineer Location: Augusta, VA Location: Birmingham, VA Onsite Please join us as an onsite Systems Administrator supporting the Department of Veterans...
Demographic Data for Aiken, SC
Moving to Aiken, SC? Find some basic demographic data about Aiken, SC below.
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Salary for Help Desk Analyst Jobs in Aiken, SC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Aiken, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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