Help Desk Analyst Jobs in Woonsocket, RI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Providence, RI (12 miles from Woonsocket, RI)
- 22 hours ago
- Providence, RI (12 miles from Woonsocket, RI)
- 22 hours ago
This position is for the Rhode Island Supreme Court Judicial Technology Center (JTC) located in Providence, RI. This is a permanent, full-time position. The Senior Developer is responsible for the...
Senior Site Systems Support Specialist
- Worcester, MA (24 miles from Woonsocket, RI)
- 1 day ago
- Worcester, MA (24 miles from Woonsocket, RI)
- 1 day ago
Experience with endpoint operating systems and troubleshooting skills such as Windows 10 and 11, Android, and iOS. Awareness of cybersecurity threats, security protocols, and PCI compliance....
IT Customer Service Analyst - Onsite - Smithfield, RI
- Smithfield, RI (6 miles from Woonsocket, RI)
- 2 days ago
- Smithfield, RI (6 miles from Woonsocket, RI)
- 2 days ago
Installation services Problem resolution and help desk support. Installs Computer Equipment (Lease Replacements/New Hires, etc.). Handles incoming SPOC phone calls as assigned....
- North Smithfield, RI (2 miles from Woonsocket, RI)
- 3 days ago
- North Smithfield, RI (2 miles from Woonsocket, RI)
- 3 days ago
IT Support Field Technician IT Support RI North Smithfield, Rhode Island We empower ourselves with technology. We love using new hardware, testing software, and finding ways to make technology...
Technical Support/Help Desk--365/DNS/TCP-IP, Hybrid
- Stoughton, MA (21 miles from Woonsocket, RI)
- 6 days ago
- Stoughton, MA (21 miles from Woonsocket, RI)
- 6 days ago
Thank you for your consideration. Please apply for further information. Term: Non Exempt Full Time Location: Stoughton MA, Hybrid Rate: 24/hr w2 + benefits/pto Vertical: Non-Profit Role: IT...
Technical Support Engineer II, Amazon Robotics
- Westborough, MA (19 miles from Woonsocket, RI)
- 6 days ago
- Westborough, MA (19 miles from Woonsocket, RI)
- 6 days ago
Windows or Linux Operating systems support and proactive maintenance....
- Providence, RI (12 miles from Woonsocket, RI)
- 6 days ago
- Providence, RI (12 miles from Woonsocket, RI)
- 6 days ago
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
Help Desk Analyst - Tier 1 (Day)
- Providence, RI (12 miles from Woonsocket, RI)
- 6 days ago
- Providence, RI (12 miles from Woonsocket, RI)
- 6 days ago
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
- Stoughton, MA (21 miles from Woonsocket, RI)
- 6 days ago
- Stoughton, MA (21 miles from Woonsocket, RI)
- 6 days ago
This is an on-site role located at our Stoughton, MA office Shields Health Solutions is seeking an IT Tier 1 Helpdesk Technician to join our IT Helpdesk Team. This role serves as the first point...
- Oxford, MA (20 miles from Woonsocket, RI)
- 8 days ago
- Oxford, MA (20 miles from Woonsocket, RI)
- 8 days ago
Strong knowledge of Windows and Linux operating systems, endpoint security, and IT service management best practices....
Graduate Assistant Help Desk IT
- Dudley, MA (22 miles from Woonsocket, RI)
- 8 days ago
- Dudley, MA (22 miles from Woonsocket, RI)
- 8 days ago
Job Details Job Location : Nichols College - Dudley, MA Position Type : Part Time Salary Range : Undisclosed Description Graduate Assistant Job Title: Graduate Assistant Department: Information...
- Franklin, MA (7 miles from Woonsocket, RI)
- 9 days ago
- Franklin, MA (7 miles from Woonsocket, RI)
- 9 days ago
Kforce has a client in Franklin, MA that is seeking a Lab Support Engineer 1 responsible for deploying and maintaining the infrastructure in a datacenter lab environment. This includes deploying...
Senior Endpoint and Virtual Desktop Engineer
- Providence, RI (12 miles from Woonsocket, RI)
- 10 days ago
- Providence, RI (12 miles from Woonsocket, RI)
- 10 days ago
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
Advanced Technical Support Specialist
- Providence, RI (12 miles from Woonsocket, RI)
- 10 days ago
- Providence, RI (12 miles from Woonsocket, RI)
- 10 days ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
Demographic Data for Woonsocket, RI
Moving to Woonsocket, RI? Find some basic demographic data about Woonsocket, RI below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Woonsocket, RI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Woonsocket, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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