Help Desk Analyst Jobs in Rhode Island
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and...
Technical Support Specialist, Information Technology - Roger Williams University
- Bristol, RI
- 3 days ago
- Bristol, RI
- 3 days ago
Technical Support Specialist, Information Technology Category: Professional and Clerical Subscribe: New Job Alerts RSS Job Feed Department: Information Technology Locations: Bristol, RI Posted:...
Position Overview** The Technical Support Engineer, MI II (Tier II) handles remote technical support across our product lines for HCUS customers. The expectation of the position is to be versed in...
independently with general supervision and maintains a high-degree of professional conduct at all times + Strong problem solving and analytical skills + Technical expertise in: + Microsoft Windows Operating...
Salesforce Production Support Specialist Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and...
Must be team orientated, have a strong service orientation, and possess strong oral and written communication skills. Ability to prioritize and multi-task effectively while working in a fast-paced...
Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote (M-F 6pm-3am EST) **_SALARY:_** $20.00-$22.00/hr **_EMPLOYEE TYPE:_**...
databases (Oracle and SQL Server) You bring experience with Source Control Systems such as GIT You bring an understanding of Micro-services Architecture and domain driven design patterns You have experience...
Service Desk Analyst responsibilities Serve as the first contact with customers who need technical assistance via the phone or email Perform troubleshooting using different diagnostic techniques...
Overview A Technical SupportTechnician is responsible for maintaining KVH's global VSAT network to an agreed operational level to service both leisure and commercial markets. Technicians work with...
systems, Microsoft Office, and other productivity software....
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : Summary Responsible for maintaining a reliable, secure and efficient data communications network. The...
Primary responsibility is responding to internal and external customer questions and problems Provide levels 1 through 2 technical product support General usage and how to instructions Advanced...
Knowledge of operating systems, networking, and cloud-based tools (e.g., Microsoft 365, Google Workspace)....
Technical Support Specialist, Information Techn...
- Bristol, RI
- 45+ days ago
- Bristol, RI
- 45+ days ago
Professional and Clerical Information Technology Locations:Bristol, RI Posted:Jun 10, 2025 Closes:Open Until Filled Type:Other Ref. No.:2276 Position ID:189051 About Roger Williams University: At...
Demographic Data for Rhode Island
Moving to Rhode Island? Find some basic demographic data about Rhode Island below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Rhode Island
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Rhode Island offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- WAN Design / Implementation
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Software Installation
- Technical Troubleshooting
- Operating Systems
- VPN
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Windows 7
- Application Support
- DNS
- TCP/IP
- Cisco
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Resolution
- General Repair
- Customer Support
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Interpersonal Skills
- Inventory Management
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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