Help Desk Analyst Jobs in Providence, RI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
This position is for the Rhode Island Supreme Court Judicial Technology Center (JTC) located in Providence, RI. This is a permanent, full-time position. The Senior Developer is responsible for the...
IT Customer Service Analyst - Onsite - Smithfield, RI
- Smithfield, RI (8 miles from Providence, RI)
- 2 days ago
- Smithfield, RI (8 miles from Providence, RI)
- 2 days ago
Installation services Problem resolution and help desk support. Installs Computer Equipment (Lease Replacements/New Hires, etc.). Handles incoming SPOC phone calls as assigned....
- North Smithfield, RI (12 miles from Providence, RI)
- 3 days ago
- North Smithfield, RI (12 miles from Providence, RI)
- 3 days ago
IT Support Field Technician IT Support RI North Smithfield, Rhode Island We empower ourselves with technology. We love using new hardware, testing software, and finding ways to make technology...
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
- Franklin, MA (18 miles from Providence, RI)
- 9 days ago
- Franklin, MA (18 miles from Providence, RI)
- 9 days ago
Kforce has a client in Franklin, MA that is seeking a Lab Support Engineer 1 responsible for deploying and maintaining the infrastructure in a datacenter lab environment. This includes deploying...
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
- Woonsocket, RI (12 miles from Providence, RI)
- 11 days ago
- Woonsocket, RI (12 miles from Providence, RI)
- 11 days ago
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
Helpdesk Technician, NMCI/RDT&E (NUWC Code 34/Navy/DoD)
- Middletown, RI (22 miles from Providence, RI)
- 12 days ago
- Middletown, RI (22 miles from Providence, RI)
- 12 days ago
Perform daily, weekly and monthly backups of specified Code 34 RDT&E systems in accordance with the operating system native back-up tools in the individual operating systems....
Desktop Support Technician - Windows
- Bridgewater, MA (24 miles from Providence, RI)
- 15 days ago
- Bridgewater, MA (24 miles from Providence, RI)
- 15 days ago
Must have reliable personal transportation (Automobile) Basic Qualifications: Minimum 2 years of IT experience Minimum 2 years working knowledge of Windows operating system environment....
Business Operations Support Specialist
- Cumberland, RI (9 miles from Providence, RI)
- 17 days ago
- Cumberland, RI (9 miles from Providence, RI)
- 17 days ago
Business Operations Support Specialist Peak Performers - 4.5 Cumberland, RI Job Details Contract $28.97 - $30.41 an hour 1 day ago Benefits Health insurance Dental insurance Vision insurance...
IT Help Desk Summer 2025 Intern-Milford, MA
- Milford, MA (23 miles from Providence, RI)
- 19 days ago
- Milford, MA (23 miles from Providence, RI)
- 19 days ago
Information Technology-Intern Consigli Construction Co., Inc. Interested in an outstanding opportunity to become part of a team with a stellar reputation as a community engaged Employer of Choice?...
IT Support - Taunton, MA & Lincoln, RI
- Lincoln, RI (6 miles from Providence, RI)
- 25 days ago
- Lincoln, RI (6 miles from Providence, RI)
- 25 days ago
This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values....
- Franklin, MA (18 miles from Providence, RI)
- 27 days ago
- Franklin, MA (18 miles from Providence, RI)
- 27 days ago
Lab Support Engineer II Job Description Title: Lab Support Engineer II Duration: 9 months Location: Franklin, MA What you'll achieve As a Lab Support Engineer 2, you will be responsible for...
Demographic Data for Providence, RI
Moving to Providence, RI? Find some basic demographic data about Providence, RI below.
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Salary for Help Desk Analyst Jobs in Providence, RI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Providence, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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