Help Desk Analyst Jobs in Providence, RI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Current Network and Operating System Certifications strongly preferred....
Illustrative Examples of Work Performed Duties and responsibilities include but are not limited to: Troubleshoot and implement fixes and workarounds for PC's, laptops, and other mobile devices to...
- Attleboro, MA (10 miles from Providence, RI)
- 4 days ago
- Attleboro, MA (10 miles from Providence, RI)
- 4 days ago
systems (installation, configuration, reimaging, troubleshooting) Proven ability supporting cloud-based IT services, including: Microsoft 365 (O365) - user provisioning, mailbox configuration, Teams...
Library & Information Technology Assistant
- Danielson, CT (22 miles from Providence, RI)
- 4 days ago
- Danielson, CT (22 miles from Providence, RI)
- 4 days ago
Details: The CT State Community College is developing a pool of applicants for potential part-time Library & Information Technology Assistant positions. (Up to 17 hours per week). These positions...
Technical Support Specialist I - Salve Regina University
- Newport, RI (23 miles from Providence, RI)
- 4 days ago
- Newport, RI (23 miles from Providence, RI)
- 4 days ago
Required efficiency in Microsoft Office, PC and Mac operating systems, and PC, Mac, printers, and other peripherals....
Desktop Support JOB Training Program
- Franklin, MA (18 miles from Providence, RI)
- 14 days ago
- Franklin, MA (18 miles from Providence, RI)
- 14 days ago
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and...
- Newport, RI (23 miles from Providence, RI)
- 17 days ago
- Newport, RI (23 miles from Providence, RI)
- 17 days ago
Sentar is proud to be an employee-owned company, fostering a culture of empowerment, collaboration, and innovation. Sentar is dedicated to developing the critical talent that the connected world...
Must be team orientated, have a strong service orientation, and possess strong oral and written communication skills. Ability to prioritize and multi-task effectively while working in a fast-paced...
- Smithfield, RI (8 miles from Providence, RI)
- 30+ days ago
- Smithfield, RI (8 miles from Providence, RI)
- 30+ days ago
databases (Oracle and SQL Server) You bring experience with Source Control Systems such as GIT You bring an understanding of Micro-services Architecture and domain driven design patterns You have experience...
systems, Microsoft Office, and other productivity software....
AY25-26 IT Service Center Technician (Work Study)
- Bridgewater, MA (24 miles from Providence, RI)
- 45+ days ago
- Bridgewater, MA (24 miles from Providence, RI)
- 45+ days ago
The IT Service Center seeks top performers with strong customer service skills to join our staff as student employees. Student employees will be trained to troubleshoot a variety of account and...
- Cranston, RI (2 miles from Providence, RI)
- 45+ days ago
- Cranston, RI (2 miles from Providence, RI)
- 45+ days ago
Primary responsibility is responding to internal and external customer questions and problems Provide levels 1 through 2 technical product support General usage and how to instructions Advanced...
Senior Technical Support Specialist
- Uxbridge, MA (20 miles from Providence, RI)
- 45+ days ago
- Uxbridge, MA (20 miles from Providence, RI)
- 45+ days ago
systems, software, and hardware....
Knowledge of operating systems, networking, and cloud-based tools (e.g., Microsoft 365, Google Workspace)....
Technical Support Specialist, Information Techn...
- Bristol, RI (12 miles from Providence, RI)
- 60+ days ago
- Bristol, RI (12 miles from Providence, RI)
- 60+ days ago
Professional and Clerical Information Technology Locations:Bristol, RI Posted:Jun 10, 2025 Closes:Open Until Filled Type:Other Ref. No.:2276 Position ID:189051 About Roger Williams University: At...
Demographic Data for Providence, RI
Moving to Providence, RI? Find some basic demographic data about Providence, RI below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Providence, RI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Providence, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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