Help Desk Analyst Jobs in Portsmouth, RI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Providence, RI (18 miles from Portsmouth, RI)
- 23 hours ago
- Providence, RI (18 miles from Portsmouth, RI)
- 23 hours ago
This position is for the Rhode Island Supreme Court Judicial Technology Center (JTC) located in Providence, RI. This is a permanent, full-time position. The Senior Developer is responsible for the...
- Providence, RI (18 miles from Portsmouth, RI)
- 6 days ago
- Providence, RI (18 miles from Portsmouth, RI)
- 6 days ago
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
Help Desk Analyst - Tier 1 (Day)
- Providence, RI (18 miles from Portsmouth, RI)
- 6 days ago
- Providence, RI (18 miles from Portsmouth, RI)
- 6 days ago
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
Senior Endpoint and Virtual Desktop Engineer
- Providence, RI (18 miles from Portsmouth, RI)
- 10 days ago
- Providence, RI (18 miles from Portsmouth, RI)
- 10 days ago
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
Advanced Technical Support Specialist
- Providence, RI (18 miles from Portsmouth, RI)
- 10 days ago
- Providence, RI (18 miles from Portsmouth, RI)
- 10 days ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Helpdesk Technician, NMCI/RDT&E (NUWC Code 34/Navy/DoD)
- Middletown, RI (4 miles from Portsmouth, RI)
- 12 days ago
- Middletown, RI (4 miles from Portsmouth, RI)
- 12 days ago
Perform daily, weekly and monthly backups of specified Code 34 RDT&E systems in accordance with the operating system native back-up tools in the individual operating systems....
- New Bedford, MA (16 miles from Portsmouth, RI)
- 23 days ago
- New Bedford, MA (16 miles from Portsmouth, RI)
- 23 days ago
Senior Desktop Support Lead AFC Corporate- Birmingham Senior Desktop Support Lead FULL TIME AFC CORPORATE- BIRMINGHAM Location: Birmingham, AL (Hybrid eligible) Department: Information Technology...
IT Support - Taunton, MA & Lincoln, RI
- Lincoln, RI (24 miles from Portsmouth, RI)
- 25 days ago
- Lincoln, RI (24 miles from Portsmouth, RI)
- 25 days ago
This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values....
- Newport, RI (7 miles from Portsmouth, RI)
- 30+ days ago
- Newport, RI (7 miles from Portsmouth, RI)
- 30+ days ago
Sentar is dedicated to developing the critical talent that the connected world demands to create solutions to address the convergence of cybersecurity, intelligence, analytics, and systems...
Technical Support Analyst (RI/MA)
- Warwick, RI (13 miles from Portsmouth, RI)
- 30+ days ago
- Warwick, RI (13 miles from Portsmouth, RI)
- 30+ days ago
Technical Support Analyst (RI/MA) Infrastructure Warwick, Rhode Island Contract To Hire Mar 25, 2025 IT Support Analyst Join a fast-paced team as an IT Support Analyst, providing hands-on and...
- Providence, RI (18 miles from Portsmouth, RI)
- 30+ days ago
- Providence, RI (18 miles from Portsmouth, RI)
- 30+ days ago
Level 2 Support Engineer Providence, RI Hybrid Job Description: Aqueduct Technologies is looking for Interim Level 2 Support Engineer that may transition to a full-time position for our customer...
KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of hardware, software, operating systems (especially Windows & macOS), and networking concepts....
Service Desk Technician - Bilingual Spanish/English (TIER 1)
- Providence, RI (18 miles from Portsmouth, RI)
- 30+ days ago
- Providence, RI (18 miles from Portsmouth, RI)
- 30+ days ago
Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
Educational Technology Support Specialist I
- Kingston, RI (15 miles from Portsmouth, RI)
- 30+ days ago
- Kingston, RI (15 miles from Portsmouth, RI)
- 30+ days ago
Posting Number: SF01981 Job Title: Educational Technology Support Specialist I Position Number: 106816 FTE: 1.00 FLSA: Non-Exempt Position Type: Professional Staff Union: PTAA -...
Fusion SCM Cloud Technical Support - 4
- Providence, RI (18 miles from Portsmouth, RI)
- 45+ days ago
- Providence, RI (18 miles from Portsmouth, RI)
- 45+ days ago
Salary Not Available Fusion SCM Cloud Technical Support - 4 Oracle Location: Providence, RI - 02919 Positions available: 1 Job #: 273539516 Source: NLX Posted: 3/13/2025 Web Site: usnlx.com Job...
Demographic Data for Portsmouth, RI
Moving to Portsmouth, RI? Find some basic demographic data about Portsmouth, RI below.
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Salary for Help Desk Analyst Jobs in Portsmouth, RI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Portsmouth, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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