Help Desk Analyst Jobs in Newport, RI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Providence, RI (23 miles from Newport, RI)
- 17 hours ago
- Providence, RI (23 miles from Newport, RI)
- 17 hours ago
Current Network and Operating System Certifications strongly preferred....
- Providence, RI (23 miles from Newport, RI)
- 1 day ago
- Providence, RI (23 miles from Newport, RI)
- 1 day ago
Illustrative Examples of Work Performed Duties and responsibilities include but are not limited to: Troubleshoot and implement fixes and workarounds for PC's, laptops, and other mobile devices to...
Technical Support Specialist I - Salve Regina University
- Newport, RI
- 4 days ago
- Newport, RI
- 4 days ago
Required efficiency in Microsoft Office, PC and Mac operating systems, and PC, Mac, printers, and other peripherals....
Level 2 Desktop Support Technician
- New Bedford, MA (22 miles from Newport, RI)
- 14 days ago
- New Bedford, MA (22 miles from Newport, RI)
- 14 days ago
At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is...
Sentar is proud to be an employee-owned company, fostering a culture of empowerment, collaboration, and innovation. Sentar is dedicated to developing the critical talent that the connected world...
- Providence, RI (23 miles from Newport, RI)
- 26 days ago
- Providence, RI (23 miles from Newport, RI)
- 26 days ago
Must be team orientated, have a strong service orientation, and possess strong oral and written communication skills. Ability to prioritize and multi-task effectively while working in a fast-paced...
Level II Linux Service Desk Technician
- Providence, RI (23 miles from Newport, RI)
- 45+ days ago
- Providence, RI (23 miles from Newport, RI)
- 45+ days ago
systems, Microsoft Office, and other productivity software....
- Cranston, RI (21 miles from Newport, RI)
- 45+ days ago
- Cranston, RI (21 miles from Newport, RI)
- 45+ days ago
Primary responsibility is responding to internal and external customer questions and problems Provide levels 1 through 2 technical product support General usage and how to instructions Advanced...
Business and IT Operations Analyst
- Providence, RI (23 miles from Newport, RI)
- 45+ days ago
- Providence, RI (23 miles from Newport, RI)
- 45+ days ago
Knowledge of operating systems, networking, and cloud-based tools (e.g., Microsoft 365, Google Workspace)....
Technical Support Specialist, Information Techn...
- Bristol, RI (13 miles from Newport, RI)
- 60+ days ago
- Bristol, RI (13 miles from Newport, RI)
- 60+ days ago
Professional and Clerical Information Technology Locations:Bristol, RI Posted:Jun 10, 2025 Closes:Open Until Filled Type:Other Ref. No.:2276 Position ID:189051 About Roger Williams University: At...
Careers - Help Desk Support (Technical Support Specialist)
- Newport, RI
- 90+ days ago
- Newport, RI
- 90+ days ago
Knowledge of information security principles for computers, networks, software, and operating systems. Diagnose and resolve customer-reported system incidents, problems, and events....
Demographic Data for Newport, RI
Moving to Newport, RI? Find some basic demographic data about Newport, RI below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Newport, RI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Newport, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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