Help Desk Analyst Jobs in Newport, RI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Responsibilities Arcfield is seeking a qualified individual for an IT Help Desk Support Technician on-site supporting the Naval Undersea Warfare Center Division Newport (NUWCDIVNPT)....
Remote- High Point
- New Bedford, MA (22 miles from Newport, RI)
- 8 days ago
- New Bedford, MA (22 miles from Newport, RI)
- 8 days ago
SLA’s, privacy ; Strong ability to prioritize support cases based on overall impact; Working knowledge of windows Operating systems ; Working knowledge of basic Networking; Good understanding of computer...
In PersonJr. IT Support Technician (WAF Lab)
- INDUS Technology, Inc.
- Newport, RI
- 11 days ago
- Newport, RI
- 11 days ago
Familiarity with Windows and Linux operating systems at a user or basic support level. Ability to follow written procedures and accurately document work performed....
In Person- BayCoast Bank
- Swansea, MA (19 miles from Newport, RI)
- 12 days ago
- Swansea, MA (19 miles from Newport, RI)
- 12 days ago
BayCoast Bank POSITION DESCRIPTION POSITION TITLE: IT HELPDESK TECHNICIAN DEPARTMENT: INFORMATION TECHNOLOGY FLEXIBLE WORK PROGRAM ELIGIBILITY CODE: Hybrid Work (HW) FUNCTION: Under the direction...
Hybrid- Community College of Rhode Island
- Warwick, RI (16 miles from Newport, RI)
- 13 days ago
- Warwick, RI (16 miles from Newport, RI)
- 13 days ago
Proficiency in common operating systems (Windows, macOS, Linux) and basic networking concepts. Excellent communication skills and a customer-focused attitude....
In PersonSecret Clearance - Operational Support Specialist
- Bailey Information Technology, LLC
- Newport, RI
- 13 days ago
- Newport, RI
- 13 days ago
Job Requirements Newport, RI Secret Polygraph Unspecified Career Level not specified Salary not specified Join Premium to unlock estimated salaries Job Description Operational Support Specialist...
Remote- Spire Orthopedic Partners
- Warwick, RI (16 miles from Newport, RI)
- 14 days ago
- Warwick, RI (16 miles from Newport, RI)
- 14 days ago
Advanced troubleshooting of Mobile Operating Systems: iOS, Android Working knowledge of MAC Operating Systems....
In PersonTechnical Support Specialist I/II - Salve Regina University
- Salve Regina University
- Newport, RI
- 15 days ago
- Newport, RI
- 15 days ago
Experience supporting Windows and macOS operating systems, PC and Mac hardware, printers, and peripherals....
In PersonHelp Desk Support Specialist-ON SITE
- Judge Group, Inc.
- West Greenwich, RI (20 miles from Newport, RI)
- 21 days ago
- West Greenwich, RI (20 miles from Newport, RI)
- 21 days ago
Desk support Must have basic knowledge of/ skills in computers and operating systems technologies, Microsoft applications and how they impact users Experience supporting Microsoft O365 and Active Directory...
In Person- E-Solutions Inc.
- Dartmouth, MA (17 miles from Newport, RI)
- 21 days ago
- Dartmouth, MA (17 miles from Newport, RI)
- 21 days ago
Install, configure, and maintain Windows and Mac operating systems. Support Microsoft Office 365, Outlook, Teams, and other enterprise applications....
In Person- Insight Global
- New Bedford, MA (22 miles from Newport, RI)
- 30+ days ago
- New Bedford, MA (22 miles from Newport, RI)
- 30+ days ago
Experience with Windows Desktop Operating Systems and Microsoft Office. Familiar with computer hardware and peripheral devices for identification and tracking purposes....
In Person- Indotronix International Corporation
- Warwick, RI (16 miles from Newport, RI)
- 60+ days ago
- Warwick, RI (16 miles from Newport, RI)
- 60+ days ago
Back to Job Board share Print Desktop Technician Warwick, Rhode Island, United States | Posted: 3/27/2026 Apply Now Indotronix is an Equal Opportunity Employer. All qualified applicants will...
In PersonDemographic Data for Newport, RI
Moving to Newport, RI? Find some basic demographic data about Newport, RI below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Newport, RI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Newport, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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