Help Desk Analyst Jobs in Cranston, RI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Technical Support Specialist, Information Techn...
- Bristol, RI (9 miles from Cranston, RI)
- 8 hours ago
- Bristol, RI (9 miles from Cranston, RI)
- 8 hours ago
Professional and Clerical Information Technology Locations:Bristol, RI Posted:Jun 10, 2025 Closes:Open Until Filled Type:Other Ref. No.:2276 Position ID:189051 About Roger Williams University: At...
- Providence, RI (2 miles from Cranston, RI)
- 1 day ago
- Providence, RI (2 miles from Cranston, RI)
- 1 day ago
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
Technical Support Specialist, Information Technology - Roger Williams University
- Bristol, RI (9 miles from Cranston, RI)
- 2 days ago
- Bristol, RI (9 miles from Cranston, RI)
- 2 days ago
Job Description: Under the direction of the the Technical Services Manager, the Technical Support Specialist, Information Technology performs a variety of technical duties. Hardware and Software...
Technical Support Specialist I (Unix/Networks)
- Providence, RI (2 miles from Cranston, RI)
- 3 days ago
- Providence, RI (2 miles from Cranston, RI)
- 3 days ago
To assist in the installation and maintenance of mainframe, mini computer and/or network operating systems, data management, telecommunication, system performance, capacity management, and utility software...
Technical Support Specialist II (Unix/Networks)
- Providence, RI (2 miles from Cranston, RI)
- 3 days ago
- Providence, RI (2 miles from Cranston, RI)
- 3 days ago
systems....
- Providence, RI (2 miles from Cranston, RI)
- 3 days ago
- Providence, RI (2 miles from Cranston, RI)
- 3 days ago
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
- Newport, RI (21 miles from Cranston, RI)
- 4 days ago
- Newport, RI (21 miles from Cranston, RI)
- 4 days ago
Strong knowledge of Windows and/or macOS operating systems. Experience with imaging and deployment tools (SCCM, MDT, Ghost, etc.)....
- Providence, RI (2 miles from Cranston, RI)
- 8 days ago
- Providence, RI (2 miles from Cranston, RI)
- 8 days ago
Job ID Number** R5497 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Support Analyst, youi will support and resolve technical issues with Microsoft...
- Providence, RI (2 miles from Cranston, RI)
- 14 days ago
- Providence, RI (2 miles from Cranston, RI)
- 14 days ago
Overview** The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt,...
Senior Technical Support Engineer - OASE
- Providence, RI (2 miles from Cranston, RI)
- 16 days ago
- Providence, RI (2 miles from Cranston, RI)
- 16 days ago
. - Knowledge of operating systems (WINDOWS, LINUX). - Hands on Linux shell commands to configure servers, track memory & disk usage, file management and permissions is required. - Hands on experience...
- Newport, RI (21 miles from Cranston, RI)
- 16 days ago
- Newport, RI (21 miles from Cranston, RI)
- 16 days ago
The Team and the Role INDUS is a 100% employee-owned, customer-focused government services provider with expertise in Engineering, Information Technology, Cybersecurity, Program/Financial...
- Johnston, RI (6 miles from Cranston, RI)
- 17 days ago
- Johnston, RI (6 miles from Cranston, RI)
- 17 days ago
About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems...
Careers - Help Desk Support (Technical Support Specialist)
- Newport, RI (21 miles from Cranston, RI)
- 20 days ago
- Newport, RI (21 miles from Cranston, RI)
- 20 days ago
Knowledge of information security principles for computers, networks, software, and operating systems. Diagnose and resolve customer-reported system incidents, problems, and events....
Service Desk Technician (Tier 1)
- Providence, RI (2 miles from Cranston, RI)
- 21 days ago
- Providence, RI (2 miles from Cranston, RI)
- 21 days ago
Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
- Mansfield, MA (18 miles from Cranston, RI)
- 21 days ago
- Mansfield, MA (18 miles from Cranston, RI)
- 21 days ago
Overview The E-Commerce Helpdesk Associate is the frontline representative of our e-commerce platform, interacting with customers via phone, email and other communication channels. In this role,...
Demographic Data for Cranston, RI
Moving to Cranston, RI? Find some basic demographic data about Cranston, RI below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Cranston, RI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Cranston, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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