Help Desk Analyst Jobs in Smithfield, RI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Providence, RI (8 miles from Smithfield, RI)
- 1 day ago
- Providence, RI (8 miles from Smithfield, RI)
- 1 day ago
Must be team orientated, have a strong service orientation, and possess strong oral and written communication skills. Ability to prioritize and multi-task effectively while working in a fast-paced...
Windows Desktop Support Technician
- Woonsocket, RI (6 miles from Smithfield, RI)
- 2 days ago
- Woonsocket, RI (6 miles from Smithfield, RI)
- 2 days ago
Key Responsibilities: Respond to and resolve incoming support tickets related to: Password resets for various platforms and systems Windows operating system upgrade failures Hardware and peripheral...
- Providence, RI (8 miles from Smithfield, RI)
- 3 days ago
- Providence, RI (8 miles from Smithfield, RI)
- 3 days ago
Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote (M-F 6pm-3am EST) **_SALARY:_** $20.00-$22.00/hr **_EMPLOYEE TYPE:_**...
databases (Oracle and SQL Server) You bring experience with Source Control Systems such as GIT You bring an understanding of Micro-services Architecture and domain driven design patterns You have experience...
- North Kingstown, RI (22 miles from Smithfield, RI)
- 5 days ago
- North Kingstown, RI (22 miles from Smithfield, RI)
- 5 days ago
Job Type Full-time Description About Dominion Diagnostics For over 27 years, Dominion Diagnostics has been committed to advancing patient care through trusted diagnostics. We are a premier urine...
Bilingual Portuguese Helpdesk Support Technician
- Fall River, MA (24 miles from Smithfield, RI)
- 8 days ago
- Fall River, MA (24 miles from Smithfield, RI)
- 8 days ago
Technical Experience (1+ year of the following) Strong understanding of Windows desktop operating systems....
Advanced Technical Support Specialist
- Providence, RI (8 miles from Smithfield, RI)
- 9 days ago
- Providence, RI (8 miles from Smithfield, RI)
- 9 days ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
.) - Strong technical aptitude and work ethic - Strong knowledge of MS Office Product Suite including 2013, and Windows 10 Operating System support and troubleshooting - MAC experience - Shipping and...
- Providence, RI (8 miles from Smithfield, RI)
- 9 days ago
- Providence, RI (8 miles from Smithfield, RI)
- 9 days ago
Service Desk Analyst responsibilities Serve as the first contact with customers who need technical assistance via the phone or email Perform troubleshooting using different diagnostic techniques...
development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers....
Remote WorkSr. Applications Support Specialist
- Providence, RI (8 miles from Smithfield, RI)
- 9 days ago
- Providence, RI (8 miles from Smithfield, RI)
- 9 days ago
Position Overview** Under minimal supervision, performs installation, maintenance, and repairs on Company products at assigned customer sites as directed by service management. **Company...
Remote Work- Holliston, MA (20 miles from Smithfield, RI)
- 10 days ago
- Holliston, MA (20 miles from Smithfield, RI)
- 10 days ago
You will provides technical support services in wired and wireless environments with devices running Windows operating systems, Chromebooks, iPads, and printers....
- Norfolk, MA (17 miles from Smithfield, RI)
- 10 days ago
- Norfolk, MA (17 miles from Smithfield, RI)
- 10 days ago
system navigation and procedures.Operation of computer hardware, including printers, scanners, terminals, and other peripherals.Oral and written communication skills.Principles and practices of work...
Level II Linux Service Desk Technician
- Providence, RI (8 miles from Smithfield, RI)
- 20 days ago
- Providence, RI (8 miles from Smithfield, RI)
- 20 days ago
systems, Microsoft Office, and other productivity software....
Customer Service E-Commerce HelpDesk Associate
- Mansfield, MA (17 miles from Smithfield, RI)
- 22 days ago
- Mansfield, MA (17 miles from Smithfield, RI)
- 22 days ago
Overview The E-Commerce Helpdesk Associate is the frontline representative of our e-commerce platform, interacting with customers via phone, email and other communication channels. In this role,...
Demographic Data for Smithfield, RI
Moving to Smithfield, RI? Find some basic demographic data about Smithfield, RI below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Smithfield, RI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Smithfield, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Software Installation
- Technical Troubleshooting
- Operating Systems
- VPN
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Windows 7
- Application Support
- DNS
- TCP/IP
- Windows 10
- Mobile Device Management
- Cisco
- MacOS
- VoIP
- Network Administration
- Help Desk Support
- IT Support
- ServiceNow
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Resolution
- Customer Support
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Technical Support
- Networking
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Documentation
- Collaboration
- Reporting
- Interpersonal Skills
- Inventory Management
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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