Help Desk Analyst Jobs in Gatineau, QC

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-10 of 10 Jobs

Senior Technician, IT Support

Ottawa, ON (5 miles from Gatineau, QC)
11 hours ago

Ottawa, ON (5 miles from Gatineau, QC)
11 hours ago

Experience with operating systems to install, diagnose and repair issues; ability to support large user groups. Experience in the implementation of system upgrades....

Help Desk Specialist - Level 1

Gloucester, ON (7 miles from Gatineau, QC)
6 days ago

Gloucester, ON (7 miles from Gatineau, QC)
6 days ago

We are seeking one bilingual Level 1 Help Desk Specialist to provide remote virtual support to users of the Workday Financial System. The role involves providing advanced user support via MS...

Windows Support Engineer

Ottawa, ON (5 miles from Gatineau, QC)
6 days ago

Ottawa, ON (5 miles from Gatineau, QC)
6 days ago

Our client, a leading financial institution, is seeking an experienced Windows Support Engineer to join their team and play a critical role in maintaining and enhancing their hybrid Windows server...

Lead Technician, IT Support

Ottawa, ON (5 miles from Gatineau, QC)
7 days ago

Ottawa, ON (5 miles from Gatineau, QC)
7 days ago

Follow us on LinkedIn Job Type: Employee Duration in Months (for fixed-term jobs): N/A Job Family: IT Support # of Open Positions: 1 Faculty/Service - Department: IT Support Services, Faculty of Science...

Help Desk Specialist - Level 2

Gloucester, ON (7 miles from Gatineau, QC)
9 days ago

Gloucester, ON (7 miles from Gatineau, QC)
9 days ago

We are seeking two bilingual Level 2 Help Desk Specialists to provide remote virtual support to users of the Workday Financial System. The role involves providing advanced user support via MS...

YCC Controller/Help Desk

Ottawa, ON (5 miles from Gatineau, QC)
27 days ago

Ottawa, ON (5 miles from Gatineau, QC)
27 days ago

Participate in emergency situations involving vehicles, equipment and a l perso n elonsite. Notify the appropriate persons in the event of an emergency....

Senior Manager, IT Support

Ottawa, ON (5 miles from Gatineau, QC)
30+ days ago

Ottawa, ON (5 miles from Gatineau, QC)
30+ days ago

fixed-term jobs): 24 Job Family: IT Support # of Open Positions: 1 Faculty/Service - Department: Administration and Operations, Faculty of Health Sciences Campus: Lamoureux Hall Union Affiliation: N/...

Help Desk Operator

Ottawa, ON (5 miles from Gatineau, QC)
30+ days ago

Ottawa, ON (5 miles from Gatineau, QC)
30+ days ago

Help Desk Operator Come join us in reshaping the future with AtkinsRealis. AtkinsRealis is dedicated in engineering a better future for our planet and its people. Location Ottawa, ON Responsible...

Helpdesk Analyst

Gatineau, QC
90+ days ago

Gatineau, QC
90+ days ago

Telesat (NASDAQ and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications,...

4844-Senior Helpdesk Analyst

Ottawa, ON (5 miles from Gatineau, QC)
90+ days ago

Ottawa, ON (5 miles from Gatineau, QC)
90+ days ago

Telesat (NASDAQ and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications,...

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Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Help Desk Analyst

A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

Help Desk Essentials

This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...

Help Desk - Manager

To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Title Synonyms

Users interested in this job title also searched for the following job title

Help Desk Technician

Salary for Help Desk Analyst Jobs in Gatineau, QC

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Gatineau, QC offer the following education background

Bachelor's Degree

43.8%

Master's Degree

23.0%

Associate's Degree

14.4%

Vocational Degree or Certification

9.7%

High School or GED

6.3%

Doctorate Degree

1.6%

Some College

0.9%

Some High School

0.3%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Gatineau, QC

2-4 years

36.5%

Less than 1 year

25.1%

1-2 years

23.2%

4-6 years

10.7%

None

3.2%

6-8 years

0.8%

10+ years

0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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