Help Desk Analyst Jobs in Dorval, QC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Bilingual Business Application Support Analyst
- Montreal, QC (9 miles from Dorval, QC)
- 3 days ago
- Montreal, QC (9 miles from Dorval, QC)
- 3 days ago
Distributor Services is looking for a bright and enthusiastic individual to join the team as a Business Application Support Analyst. Reporting to the Manager of Distributor Services, this role...
- Longueuil, QC (14 miles from Dorval, QC)
- 18 days ago
- Longueuil, QC (14 miles from Dorval, QC)
- 18 days ago
Date daffichag e / Date Posted: 2025-05-15 Pays / Country: Canada Emplacement / Location: LOC13052 1000 Boul Marie Victorin,Longueuil,Quebec,J4G 1A1,Canada Qui sommes-nous? Chez Pratt & Whitney,...
Diagnose and troubleshoot complex technical issues related to: Desktop operating systems (Windows, macOS) Applications (Microsoft Office/365 Suite, etc.)...
Remote Work- Montreal, QC (9 miles from Dorval, QC)
- 26 days ago
- Montreal, QC (9 miles from Dorval, QC)
- 26 days ago
Job Purpose As a Customer Support Specialist at Inoria, a CallTower company, you will play a pivotal role in delivering professional, customer-driven technical support services while adhering to...
Production Support Engineer - Python - Elite FinTech - $90,000-$160,000 CAD + Bonus
- Montreal, QC (9 miles from Dorval, QC)
- 30+ days ago
- Montreal, QC (9 miles from Dorval, QC)
- 30+ days ago
You will have: Experience of working in Linux environments Strong understanding of Application architecture Scripting skills utilising Python An understanding of relational databases and querying (SQL...
Windows Desktop Engineer (End Point Platform Management)
- Montreal, QC (9 miles from Dorval, QC)
- 60+ days ago
- Montreal, QC (9 miles from Dorval, QC)
- 60+ days ago
Required Skills Deep technical understanding of Windows operating systems up to and including Windows 10/11/Server 2019 Experience with Windows 10/11 Intune Modern Management....
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Dorval, QC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Dorval, QC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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