Help Desk Analyst Remote & Hybrid Only Jobs in Pennsylvania
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
UPMC is hiring an Associate Help Desk Support Analyst to support their Help Desk Support IT department. If you have excellent customer service and adaptability skills, APPLY NOW!...
Remote WorkExperience or knowledge with the Windows Operating System (Server and client) for administration and debugging....
Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem...
Nasdaq Market Surveillance - Operational Support Engineer
- Philadelphia, PA
- 6 days ago
- Philadelphia, PA
- 6 days ago
Manages security of operating systems....
system setup, support, and maintenance Microsoft server setup, management, and repair up software setup and management Network design, setup, and maintenance Antivirus software setup, management Oracle...
Duration: Ongoing multi year contract Location: Hybrid Philadelphia - 2 days on site Shift: 2nd and 3rd shift available Position Description: Provide top notch customer service attitude at all...
Software Support Engineer United States of America About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the...
Remote WorkControls and OT Support Engineer Fully Remote Remote Worker - N/A Description If you thrive under pressure and love turning complex problems into clear solutions, this role is for you. You'll be...
Remote WorkThis position must work closely with business users, Application Development personnel, and peers in IT Infrastructure to support *** business operations....
A pharmaceutical company in Pennsylvania is actively seeking a new IT Support Associate to join their growing team. In this role, the IT Support Associate will be responsible for troubleshooting...
The Desktop Support Specialist provides support to internal clients for PC hardware, operating systems, software applications, peripherals, installations, and device imaging as a member of the K&L Gates...
Financial Systems Support Analyst Morgan, Lewis & Bockius - 3.7 Philadelphia, PA Job Details Full-time Estimated: $94.9K - $142K a year 11 hours ago Qualifications Microsoft Excel Mid-level 3...
Overview Univest Financial Corporation (UVSP), has approximately $8.1 billion in assets and $5.2 billion in assets under management and supervision (as of December 31, 2024). Headquartered in...
Proficiency in troubleshooting hardware and software issues related to Windows and macOS operating systems, printers, and peripherals....
Principal (Essential) Duties: Provide frontline technical support by serving as the primary point of contact for employee. Troubleshoot and resolve routine technical issues related to hardware,...
Demographic Data for Pennsylvania
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Salary for Help Desk Analyst Jobs in Pennsylvania
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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