Help Desk Analyst Jobs in Scranton, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Olyphant, PA (6 miles from Scranton, PA)
- 6 hours ago
- Olyphant, PA (6 miles from Scranton, PA)
- 6 hours ago
The Regional IT Support Lead is responsible for overseeing the IT support operations across multiple locations within the US region for all the group companies (GGH - TGC and CP). This role...
- Jessup, PA (6 miles from Scranton, PA)
- 2 days ago
- Jessup, PA (6 miles from Scranton, PA)
- 2 days ago
Job Description Distribution Center Help Desk 1225 Mid Valley Dr, Jessup, PA 18434 PA100 Distribution Center Part-time Shift(s): MON TUE WED THU 2:00pm - 6:00pm FRI 1:00pm - 5:00pm Up to 28...
- Tobyhanna, PA (18 miles from Scranton, PA)
- 2 days ago
- Tobyhanna, PA (18 miles from Scranton, PA)
- 2 days ago
Overview/ Job Responsibilities Sev1Tech is looking for a Field Support Technician. The selected candidate will perform tactical radio field support and be independently responsible for...
JobID: 49851 Title: Regional IT Support Manager Location: Scranton, PA Overview: Leadership & Management: o Lead, mentor, and manage a team of IT support professionals across the region. o Ensure...
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 8 days ago
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 8 days ago
Our Opportunity : We are seeking a motivated and skilled IT Support Tech II to join our dynamic team at the Wilkes-Barre, PA Fulfillment Center! In this role, you will play a crucial part in...
Help Desk Support Technician maintains and support computer systems and networks aiming for the highest functionality....
Software and Hardware Support: Provide support for standard office applications, operating systems (Windows, macOS), and peripheral devices....
- Olyphant, PA (6 miles from Scranton, PA)
- 17 days ago
- Olyphant, PA (6 miles from Scranton, PA)
- 17 days ago
Location: Olyphant, PA Salary: $110,000.00 USD Annually - $115,000.00 USD Annually Description: Our client is currently seeking a IT Support Lead This position is hybrid in Olyphant, PA - MUST be...
Demographic Data for Scranton, PA
Moving to Scranton, PA? Find some basic demographic data about Scranton, PA below.
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Title Synonyms
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Salary for Help Desk Analyst Jobs in Scranton, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Scranton, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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