Help Desk Analyst Jobs in Norristown, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Desktop Support Technician II US
- Plymouth Mtng, PA (3 miles from Norristown, PA)
- 1 day ago
- Plymouth Mtng, PA (3 miles from Norristown, PA)
- 1 day ago
Job#: 2076188 Job Description: Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and...
- Philadelphia, PA (15 miles from Norristown, PA)
- 1 day ago
- Philadelphia, PA (15 miles from Norristown, PA)
- 1 day ago
Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment Configuring, administering and updating Windows, MAC, Linux operating systems...
Customer Support Engineer I - Philadelphia
- Philadelphia, PA (15 miles from Norristown, PA)
- 1 day ago
- Philadelphia, PA (15 miles from Norristown, PA)
- 1 day ago
Overview Why We Need Your Talents: As a Customer Support Engineer I, you are the first point of contact for all issues reported by both external and internal customers. This position requires...
Helpdesk Level 2 support Fulltime
- Cherry Hill, NJ (21 miles from Norristown, PA)
- 1 day ago
- Cherry Hill, NJ (21 miles from Norristown, PA)
- 1 day ago
. + Install, configure, and maintain software applications and operating systems. + Perform regular maintenance tasks on hardware and software systems. + Provide end-user training on software applications...
- Philadelphia, PA (15 miles from Norristown, PA)
- 2 days ago
- Philadelphia, PA (15 miles from Norristown, PA)
- 2 days ago
Must Have Technical/Functional Skills Cisco certifications are required. Minimum of 5 years experience with Palo Alto NGFW. Minimum of 10 years network engineering experience. Must align with...
Application Support Analyst/Education
- Philadelphia, PA (15 miles from Norristown, PA)
- 2 days ago
- Philadelphia, PA (15 miles from Norristown, PA)
- 2 days ago
A local educational institute is looking to hire an Application Support Analyst to manage and support their educational systems. They are looking for someone to manage, configure, and maintain...
Assistant Vice President, Customer Experience & IT Support
- Villanova, PA (6 miles from Norristown, PA)
- 2 days ago
- Villanova, PA (6 miles from Norristown, PA)
- 2 days ago
Posting Number: 20254388S Position Title: Assistant Vice President, Customer Experience & IT Support Position Type: Staff Location: Villanova, PA Recruitment Type: Internal/External Applicants...
Epic Cupid-Radiant Support Specialist
- Philadelphia, PA (15 miles from Norristown, PA)
- 3 days ago
- Philadelphia, PA (15 miles from Norristown, PA)
- 3 days ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have the ability to...
- Woodbury Heights, NJ (23 miles from Norristown, PA)
- 3 days ago
- Woodbury Heights, NJ (23 miles from Norristown, PA)
- 3 days ago
Technical Skills: Proficiency in Windows operating systems, familiarity with MacOS, iOS, and ChromeOS.? Understanding of computer hardware components and peripherals.?...
Senior Sales Support Specialist
- West Chester, PA (17 miles from Norristown, PA)
- 3 days ago
- West Chester, PA (17 miles from Norristown, PA)
- 3 days ago
Job title Senior Sales Support Specialist Function Sales Enablement Sub function Sales Operations & Administration Category Experienced Analyst, Sales Operations & Administration (P5) Location...
- Philadelphia, PA (15 miles from Norristown, PA)
- 4 days ago
- Philadelphia, PA (15 miles from Norristown, PA)
- 4 days ago
Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks....
Entry Level Banking Training Opportunity
- Philadelphia, PA (15 miles from Norristown, PA)
- 5 days ago
- Philadelphia, PA (15 miles from Norristown, PA)
- 5 days ago
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and...
- Colmar, PA (10 miles from Norristown, PA)
- 5 days ago
- Colmar, PA (10 miles from Norristown, PA)
- 5 days ago
Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket...
- Plymouth Mtng, PA (3 miles from Norristown, PA)
- 7 days ago
- Plymouth Mtng, PA (3 miles from Norristown, PA)
- 7 days ago
Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks....
IT Support Technician - Philadelphia, PA
- Philadelphia, PA (15 miles from Norristown, PA)
- 7 days ago
- Philadelphia, PA (15 miles from Norristown, PA)
- 7 days ago
QUALIFICATIONS: Required: US Citizenship Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common software applications....
Demographic Data for Norristown, PA
Moving to Norristown, PA? Find some basic demographic data about Norristown, PA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Norristown, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Norristown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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