Help Desk Analyst Jobs in Monroeville, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 13 hours ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 13 hours ago
Desktop Support Technician Location: Pittsburgh PA 15212 (Onsite) Experience: 3+ years Contract: 6-12+ Months Requirement: 3-5+ years experience in desktop hardware and operating systems. 3-5+ years...
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 13 hours ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 13 hours ago
Team Leadership & Coordination Lead and coordinate service delivery teams (internal and external). Provide guidance, coaching, and support to team members. Foster a culture of continuous...
Biomedical Equipment Support Specialist (Biomedical Info Systems)
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 17 hours ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 17 hours ago
Facilitates operating system updates, upgrades, and virus protection....
Help Desk Sprt Analyst - Assoc
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 21 hours ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 21 hours ago
UPMC is hiring an Associate Help Desk Support Analyst to support their Help Desk Support IT department. If you have excellent customer service and adaptability skills, APPLY NOW!...
Remote WorkDesk-side software support utilizing Windows Operating Systems....
- Indianola, PA (11 miles from Monroeville, PA)
- 1 day ago
- Indianola, PA (11 miles from Monroeville, PA)
- 1 day ago
Date Posted: 08/27/2025 Hiring Organization: Rose International Position Number: 487696 Industry: Biotech Job Title: Design Support Engineer Job Location: Indianola, PA, USA, 15051 Work Model:...
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 2 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 2 days ago
Below are the specs for the role: Job Title: Help Desk Support Location: Pittsburgh, PA (Hybrid) Duration: 1 month contract with potential extension Job Description: Senior Help Desk/Onsite Support...
Service Desk Technician (Tier 1)
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 3 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 3 days ago
Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
Technical Support Analyst - OTHOT
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 4 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 4 days ago
Overview: Othot is the leader in artificial intelligence and prescriptive analytics solutions for higher education institutions across the United States. Together, Othot and its partner schools...
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 6 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 6 days ago
Here's a polished and professional job posting based on your detailsready to grab attention from top-tier candidates: Job Posting: Desktop Engineer - Intune & Windows Support Location: Onsite (Up...
Sr Applications Support Specialist
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 7 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 7 days ago
system setup, support, and maintenance Microsoft server setup, management, and repair up software setup and management Network design, setup, and maintenance Antivirus software setup, management Oracle...
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 8 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 8 days ago
This position requires extensive knowledge of operating systems and networking technology....
Mainframe Application Support Analyst
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 8 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 8 days ago
Mainframe Application Support Pittsburgh PA Two PNC Plaza 620 Liberty Ave, Pittsburgh, PA 15222 Cleveland OH Strongsville Technology Center 8100 Mohawk Dr., Strongsville, OH 44136 Secondary...
Associate Tech Support Specialist
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 11 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 11 days ago
There's no cultural organization in the world quite like Carnegie Museums. With a legacy of discovery and outreach dating back to 1895, today we are a family of four diverse, dynamic museums;...
Entry Level Network Support Specialist
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 13 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 13 days ago
Entry Level Network Support Specialist Job Poster : Jobs Skills:Network Support | Location: Pittsburgh, Pennsylvania, United States Of America Views:8 Network Support Specialist Our Network...
Demographic Data for Monroeville, PA
Moving to Monroeville, PA? Find some basic demographic data about Monroeville, PA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Monroeville, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Monroeville, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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