Help Desk Analyst Jobs in Mechanicsburg, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 1 day ago
- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 1 day ago
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
Epic Cupid-Radiant Support Specialist
- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 3 days ago
- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 3 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 3 days ago
- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 3 days ago
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
- Etters, PA (13 miles from Mechanicsburg, PA)
- 10 days ago
- Etters, PA (13 miles from Mechanicsburg, PA)
- 10 days ago
Essential Job Functions Troubleshoot problems relating to computer equipment operating system software, application software, and hardware Maintain hardware and software inventory for responsible facilities...
- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 14 days ago
- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 14 days ago
Overview** The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt,...
Technical Support Specialist I
- Elizabethtown, PA (22 miles from Mechanicsburg, PA)
- 16 days ago
- Elizabethtown, PA (22 miles from Mechanicsburg, PA)
- 16 days ago
Minimum Qualifications High school diploma or equivalent and one (1) year of information technology support experience Direct experience supporting Microsoft client operating systems and applications...
MES Opcenter/Camstar Technical Support Engineer - Remote
- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 23 days ago
- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 23 days ago
Required Technical Skills** - Camstar/Opcenter, MES, Cloud platform,.NET, Sql/Oracle(Database), ERP & Equipment Integration. OPC, IOT, PLC & SCADA, SQL, PowerBI, SQL Server Reporting Services...
Remote Work- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 23 days ago
- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 23 days ago
The Help Desk Analyst is knowledgeable on the usage and support of the products that run on the Windows operating system....
Product Support Engineer Job Details C0001225248P
- York, PA (17 miles from Mechanicsburg, PA)
- 24 days ago
- York, PA (17 miles from Mechanicsburg, PA)
- 24 days ago
Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future....
Setup LPARs, load and test operating system and application upgrades and patches in development, QA and Production environments....
- Grantville, PA (21 miles from Mechanicsburg, PA)
- 25 days ago
- Grantville, PA (21 miles from Mechanicsburg, PA)
- 25 days ago
of software applications (desktop, client-server, browser-based, etc.); Experience in operating systems, software tools and project management methodologies required....
- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 30+ days ago
- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 30+ days ago
One of our Client is looking for the position Help Desk based on following skills: Remote Position OBJECTIVES OF ENGAGEMENT The primary objective of this engagement is to provide helpdesk support...
Technical Support Engineer - Flink (Remote, West)
- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 30+ days ago
- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 30+ days ago
With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day -...
Remote WorkLead Project Team Support Engineer
- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 30+ days ago
- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 30+ days ago
Position Overview** The LEAD PROJECT TEAM SUPPORT ENGINEER-MI provides remote technical, applications and system support for HCUS customers and supported business units. This role primarily...
IT Support Technician Level II
- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 30+ days ago
- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 30+ days ago
systems, Microsoft 365 Applications Background in TCP/IP networking, computer hardware and peripherals Experience with Android and iOS based cell phones and tablets Understanding of basic cybersecurity...
Demographic Data for Mechanicsburg, PA
Moving to Mechanicsburg, PA? Find some basic demographic data about Mechanicsburg, PA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Mechanicsburg, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Mechanicsburg, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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