Help Desk Analyst Jobs in Mechanicsburg, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Camp Hill, PA (5 miles from Mechanicsburg, PA)
- 1 day ago
- Camp Hill, PA (5 miles from Mechanicsburg, PA)
- 1 day ago
Core Function: This position will require the use of remote tools to resolve open issues or complete outstanding requests that involve new functionality of PC hardware, software and peripherals....
- Annville, PA (24 miles from Mechanicsburg, PA)
- 3 days ago
- Annville, PA (24 miles from Mechanicsburg, PA)
- 3 days ago
Technology Support Specialist Annville-Cleona School District Annville-Cleona District Office - Annville, Pennsylvania This job is also posted in Annville-Cleona School District Job Details Job...
Pharmacy IT Support Technician I
- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 6 days ago
- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 6 days ago
systems, and standards Excellent technical knowledge of PCs, printers, and desktop hardware Preferred Experience and Qualifications: General warehouse safety awareness Conveyor/assembly line maintenance...
Business Systems Support Specialist I - Corporate
- Mechanicsburg, PA
- 12 days ago
- Mechanicsburg, PA
- 12 days ago
Position: Salesforce Administrator- Support Specialist Location: Mechanicsburg, PA (ONSITE) Schedule: Monday-Friday, 8:00AM-5:00PM (Full-Time) Who We Are: West Shore Home is a technology-driven...
Urgent need System Admin / Desktop Analyst at Harrisburg, PA
- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 12 days ago
- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 12 days ago
Our Fortune 500 client is looking for a System Administrator to work on their project based out of Harrisburg, PA / Onsite. Job Title: System Administrator Location: Harrisburg, PA / Onsite...
- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 14 days ago
- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 14 days ago
The Help Desk Analyst is doing call center work....
A large utility company is seeking an experienced Desktop Support Technician to join their team onsite 5 days a week in Mechanicsburg, PA. This candidate will be responsible for taking care of...
- York, PA (17 miles from Mechanicsburg, PA)
- 21 days ago
- York, PA (17 miles from Mechanicsburg, PA)
- 21 days ago
Required Skills Problem-solving skills. Analytical skills. Customer service experience. Patience. Excellent communication skills, written and verbal. Preferred Skills Responsibilities: providing...
Overview COME BUILD YOUR CAREER WITH VIBRA HEALTHCARE! We are seeking an IT Service Desk Analyst to join our team! Responsibilities The Service Desk Analyst is responsible for supporting the Vibra...
Onsite IT Support Engineer - Etters, PA
- Etters, PA (13 miles from Mechanicsburg, PA)
- 30+ days ago
- Etters, PA (13 miles from Mechanicsburg, PA)
- 30+ days ago
Essential Job Functions Troubleshoot problems relating to computer equipment operating system software, application software, and hardware Maintain hardware and software inventory for responsible facilities...
Help Desk Tier I Representative
- New Oxford, PA (24 miles from Mechanicsburg, PA)
- 30+ days ago
- New Oxford, PA (24 miles from Mechanicsburg, PA)
- 30+ days ago
Help Desk Tier I Representative JobID: 4197 Position Type: Support Staff/Technology Help Desk Date Posted: 7/15/2025 Location: Franklin Learning Center, Chambersburg, PA Date Available: ASAP...
- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 30+ days ago
- Harrisburg, PA (7 miles from Mechanicsburg, PA)
- 30+ days ago
Experience using a Contact Center Solution Minimum of 5 years’ supervisory experience in Help Desk support....
- Elizabethtown, PA (22 miles from Mechanicsburg, PA)
- 45+ days ago
- Elizabethtown, PA (22 miles from Mechanicsburg, PA)
- 45+ days ago
Knowledge of Windows and UNIX operating systems Knowledge of networking Knowledge of SFTP and SSH Knowledge of SSO Knowledge of VPN Excellent customer service skills Ability to work in a fast-paced...
IT Operations Analyst Associate
- York, PA (17 miles from Mechanicsburg, PA)
- 45+ days ago
- York, PA (17 miles from Mechanicsburg, PA)
- 45+ days ago
Operates and maintains a large array of systems at multiple data centers in accordance with established procedures. Interfaces with data center computers by using system commands and messages to...
Desktop Support Engineer - Etters, PA
- Etters, PA (13 miles from Mechanicsburg, PA)
- 60+ days ago
- Etters, PA (13 miles from Mechanicsburg, PA)
- 60+ days ago
Essential Job Functions Troubleshoot problems relating to computer equipment operating system software, application software, and hardware Maintain hardware and software inventory for responsible facilities...
Demographic Data for Mechanicsburg, PA
Moving to Mechanicsburg, PA? Find some basic demographic data about Mechanicsburg, PA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Mechanicsburg, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Mechanicsburg, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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