Help Desk Analyst Jobs in Lancaster, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Systems & MS Office products Experience with TCP/IP troubleshooting is a plus Must be able to work 8-5 EST with a scheduled hour for lunch MORE REASONS TO JOIN THE HAWK RIDGE SYSTEMS TEAM Excellent...
Remote WorkThe IT Support Associates primary responsibility is to ensure proper computer operation in order for end users to accomplish business tasks. This includes receiving, prioritizing, documenting, and...
Technical Support Specialist I
- Elizabethtown, PA (16 miles from Lancaster, PA)
- 16 days ago
- Elizabethtown, PA (16 miles from Lancaster, PA)
- 16 days ago
Minimum Qualifications High school diploma or equivalent and one (1) year of information technology support experience Direct experience supporting Microsoft client operating systems and applications...
- Marietta, PA (13 miles from Lancaster, PA)
- 18 days ago
- Marietta, PA (13 miles from Lancaster, PA)
- 18 days ago
About the Role Donegal Insurance Group has an opening for a Help Desk Analyst at our corporate office located in Marietta, PA (Lancaster County)....
Graduate Assistant (GA) / Information Technology /IT Help Desk
- Millersville, PA (7 miles from Lancaster, PA)
- 28 days ago
- Millersville, PA (7 miles from Lancaster, PA)
- 28 days ago
Requisition Number Stu479P Position Type Student Worker Department Department of Student Workers Job Title Graduate Assistant (GA) / Information Technology /IT Help Desk Classification Student...
- Ronks, PA (9 miles from Lancaster, PA)
- 60+ days ago
- Ronks, PA (9 miles from Lancaster, PA)
- 60+ days ago
Sight & Sound is an organization comprised of people with diverse talents coming together as one in Christto tell His story through who we are and what we do. We foster a culture of love for God...
Demographic Data for Lancaster, PA
Moving to Lancaster, PA? Find some basic demographic data about Lancaster, PA below.
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Salary for Help Desk Analyst Jobs in Lancaster, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Lancaster, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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