Help Desk Analyst Jobs in Gettysburg, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Student Worker, IT Help Desk Technician --...
- Westminster, MD (23 miles from Gettysburg, PA)
- 1 day ago
- Westminster, MD (23 miles from Gettysburg, PA)
- 1 day ago
Experience supporting desktop operating systems and good general knowledge of full suite of Microsoft applications. Ability to learn quickly and apply information....
Student Worker, IT Help Desk Technician -- Work Study and Campus Employment - McDaniel College
- Westminster, MD (23 miles from Gettysburg, PA)
- 5 days ago
- Westminster, MD (23 miles from Gettysburg, PA)
- 5 days ago
Experience supporting desktop operating systems and good general knowledge of full suite of Microsoft applications. Ability to learn quickly and apply information....
Join the ACNB Bank Team as a Help Desk Specialist! Location: Gettysburg, PA (not remote) Do you have experience in helping troubleshoot computer system irregularities? Take your IT experience to...
Overview Sr. Network Support Technician Gettysburg, PA Remote Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where...
Overview IT Helpdesk Technician II Desktop Support Gettysburg, PA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career...
Overview IT Helpdesk Technician II Service Center Gettysburg, PA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career...
- York, PA (22 miles from Gettysburg, PA)
- 21 days ago
- York, PA (22 miles from Gettysburg, PA)
- 21 days ago
Required Skills Problem-solving skills. Analytical skills. Customer service experience. Patience. Excellent communication skills, written and verbal. Preferred Skills Responsibilities: providing...
Help Desk Tier I Representative
- New Oxford, PA (8 miles from Gettysburg, PA)
- 30+ days ago
- New Oxford, PA (8 miles from Gettysburg, PA)
- 30+ days ago
Help Desk Tier I Representative JobID: 4197 Position Type: Support Staff/Technology Help Desk Date Posted: 7/15/2025 Location: Franklin Learning Center, Chambersburg, PA Date Available: ASAP...
IT Operations Analyst Associate
- York, PA (22 miles from Gettysburg, PA)
- 45+ days ago
- York, PA (22 miles from Gettysburg, PA)
- 45+ days ago
Operates and maintains a large array of systems at multiple data centers in accordance with established procedures. Interfaces with data center computers by using system commands and messages to...
Demographic Data for Gettysburg, PA
Moving to Gettysburg, PA? Find some basic demographic data about Gettysburg, PA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Gettysburg, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Gettysburg, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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