Help Desk Analyst Jobs in Cranberry Township, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Moon Township, PA (14 miles from Cranberry Township, PA)
- 5 days ago
- Moon Township, PA (14 miles from Cranberry Township, PA)
- 5 days ago
Michael Baker International is seeking an IT Support Desk Intern to join the IT Support and Field Services team in our Pittsburgh (Moon Township), PA office. Operating under general supervision,...
- Coraopolis, PA (14 miles from Cranberry Township, PA)
- 7 days ago
- Coraopolis, PA (14 miles from Cranberry Township, PA)
- 7 days ago
Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks....
Technology Operations Support/Help Desk Representative I
- Coraopolis, PA (14 miles from Cranberry Township, PA)
- 30+ days ago
- Coraopolis, PA (14 miles from Cranberry Township, PA)
- 30+ days ago
About the Role Entry level position intended to grow people into the organization. Shadows team members to serve as backup resource. Focuses on learning the Canon technology, culture, and work...
Computer Technician C Westinghouse Electric Company Cranberry Township, PA Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy...
Computer Tech C (Software and Systems Technician)
- Cranberry Township, PA
- 45+ days ago
- Cranberry Township, PA
- 45+ days ago
Are you interested in being part of an innovative team that supports Westinghouses mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable...
Demographic Data for Cranberry Township, PA
Moving to Cranberry Township, PA? Find some basic demographic data about Cranberry Township, PA below.
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Salary for Help Desk Analyst Jobs in Cranberry Township, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Cranberry Township, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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