Help Desk Analyst Jobs in Cranberry Township, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Warrendale, PA (3 miles from Cranberry Township, PA)
- 4 hours ago
- Warrendale, PA (3 miles from Cranberry Township, PA)
- 4 hours ago
Required Experience/Skills for the Help Desk Analyst: 1 - 2 + years of experience in a technical support or help desk position Proficiency in Windows and macOS operating systems....
. - Intermediate proficiency in infrastructure support, including:- Standard desktop tools and utilities - Server operating systems and management tools - IT networks and voice services - IT security...
Our client, an IT industry, is seeking a Helpdesk Support Analyst to join their team. As a Helpdesk Support Analyst, you will be part of the Service Management track supporting end-user needs. The...
. - Intermediate proficiency in infrastructure support, including:- Standard desktop tools and utilities - Server operating systems and management tools - IT networks and voice services - IT security...
- Blawnox, PA (16 miles from Cranberry Township, PA)
- 12 days ago
- Blawnox, PA (16 miles from Cranberry Township, PA)
- 12 days ago
systems, office productivity suites, antivirus, browsers, etc....
- Butler, PA (17 miles from Cranberry Township, PA)
- 12 days ago
- Butler, PA (17 miles from Cranberry Township, PA)
- 12 days ago
85dB) x Mechanical Hazards x Use of Vibrating Tools x Operates Vehicle (company) x Operates Heavy Equipment x Use of Lifting/Transfer Devices x Rotates All Shifts x x 8 Hours Shifts x x 10-12...
Company Overview Headquartered in Atlanta, Georgia, EyeSouth Partners is a premier network of integrated eye care practices located across the country. Our affiliated ophthalmology practices...
Site IT Support Analyst II#25-12577 Cranberry Township, PA On-site Contract Starts 4/07/2025 Ends 3/06/2026 Job Description Genesis10 is seeking a Site IT Support Analyst II with our client. This...
- Warrendale, PA (3 miles from Cranberry Township, PA)
- 45+ days ago
- Warrendale, PA (3 miles from Cranberry Township, PA)
- 45+ days ago
Under direct supervision, assists in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and...
Desktop Support Analyst-Shared
- Beaver Falls, PA (13 miles from Cranberry Township, PA)
- 90+ days ago
- Beaver Falls, PA (13 miles from Cranberry Township, PA)
- 90+ days ago
Job Details Job Location : BEAVER FALLS - Beaver Falls, PA Salary Range : Undisclosed Job Shift : Day Desktop Support Technician II PTC is a leading manufacturer and marketer of welded and cold...
Demographic Data for Cranberry Township, PA
Moving to Cranberry Township, PA? Find some basic demographic data about Cranberry Township, PA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Cranberry Township, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Cranberry Township, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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