Help Desk Analyst Jobs in Portland, OR
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Beaverton, OR (5 miles from Portland, OR)
- 1 hour ago
- Beaverton, OR (5 miles from Portland, OR)
- 1 hour ago
Job TitleTechnical Support Expert Job DescriptionSage Intacct is looking for enthusiastic, positive-minded, customer focused and service-oriented people to be Support Analysts in our Global...
systems, particularly with networking and system administration 3+ years of experience with LAN configuration, Internet protocols, server applications and related troubleshooting tools PREFERRED QUALIFICATIONS...
Service Desk Technician - Mac & Windows
- Wilsonville, OR (14 miles from Portland, OR)
- 17 hours ago
- Wilsonville, OR (14 miles from Portland, OR)
- 17 hours ago
Job Duties: Troubleshoot Mac (90%) and Windows (10%) hardware, operating systems and software, and mobile devices Ensure that all issues and requests are documented accurately in the IT ticketing system...
Desktop Support Technician -Onsite
- Beaverton, OR (5 miles from Portland, OR)
- 1 day ago
- Beaverton, OR (5 miles from Portland, OR)
- 1 day ago
Desktop Support Technician -Onsite Skills: Asset management, Service Now, IT Equipment management Location: Beaverton, OR We are looking for Desktop Support Technician. This is a client-facing...
system installation....
The Desktop Support technician will provide general Windows 10 and 11 support and troubleshooting to end users. Roughly 2000 laptops/desktops to replace. The Desktop Support tech may also provide...
We are seeking a dedicated and knowledgeable IT Support professional to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer...
- Hillsboro, OR (8 miles from Portland, OR)
- 1 day ago
- Hillsboro, OR (8 miles from Portland, OR)
- 1 day ago
Russell Tobin's client is hiring a Desktop Technician in Hillsboro, OR 97124 Employment Type: Contract Location: Onsite, Hillsboro, OR 97124 Pay rate : $30-$33/hr Responsibilities: Seeking data...
- Wilsonville, OR (14 miles from Portland, OR)
- 2 days ago
- Wilsonville, OR (14 miles from Portland, OR)
- 2 days ago
oTroubleshoot Mac and Windows hardware, operating systems and software, and mobile devices oEnsure that all issues and requests are documented accurately in the IT ticketing system oMonitor and triage...
- Beaverton, OR (5 miles from Portland, OR)
- 3 days ago
- Beaverton, OR (5 miles from Portland, OR)
- 3 days ago
Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points...
Job Duties: Troubleshoot Mac (90%) and Windows (10%) hardware, operating systems and software, and mobile devices Ensure that all issues and requests are documented accurately in the IT ticketing system...
- Wilsonville, OR (14 miles from Portland, OR)
- 3 days ago
- Wilsonville, OR (14 miles from Portland, OR)
- 3 days ago
Job Duties: Troubleshoot Mac (90%) and Windows (10%) hardware, operating systems and software, and mobile devices Ensure that all issues and requests are documented accurately in the IT ticketing system...
Job Duties: Troubleshoot Mac (90%) and Windows (10%) hardware, operating systems and software, and mobile devices Ensure that all issues and requests are documented accurately in the IT ticketing system...
Part-time IT Support Technician 1 - Customer Support
- Vancouver, WA (13 miles from Portland, OR)
- 3 days ago
- Vancouver, WA (13 miles from Portland, OR)
- 3 days ago
Clark College is currently accepting applications for a part-time, permanent hourly classified Information Technology (IT) Support Technician 1 position to work approximately 17 hours a week. This...
WHAT SHOULD I KNOW BEFORE I APPLY? Welcome! We're excited that you're interested in applying for a position at Lewis & Clark College. Before you get started, here are a few important things to...
Demographic Data for Portland, OR
Moving to Portland, OR? Find some basic demographic data about Portland, OR below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Portland, OR
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Portland, OR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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