Help Desk Analyst Jobs in Echo, OR
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Assessment and Collection - IMESD Helpdesk Support / Collections Specialist 1
- Pendleton, OR (22 miles from Echo, OR)
- 30+ days ago
- Pendleton, OR (22 miles from Echo, OR)
- 30+ days ago
Job Title: Assessment and Collection - IMESD Helpdesk Support / Collections Specialist 1Category: Instructional Services Helpdesk Support / Collections Specialist 1Position is open until filled...
Data Center Deployment Support Engineer, Infrastructure Delivery
- Echo, OR
- 30+ days ago
- Echo, OR
- 30+ days ago
development - Experience troubleshooting & maintaining hardware & software RAID - Experience with REST web services, XML, JSON Amazon is an equal opportunity employer and does not discriminate on the...
Tier 1.0 Helpdesk Specialist NEW
- Pendleton, OR (22 miles from Echo, OR)
- 30+ days ago
- Pendleton, OR (22 miles from Echo, OR)
- 30+ days ago
Tier 1.0 Helpdesk Specialist Cayuse Technologies Yesterday Secret Unspecified Unspecified IT - Support Pendleton, OR (ON-SITE/OFFICE) Overview The Tier 1.0 Helpdesk Specialist acts in a customer...
Demographic Data for Echo, OR
Moving to Echo, OR? Find some basic demographic data about Echo, OR below.
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Salary for Help Desk Analyst Jobs in Echo, OR
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Echo, OR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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