Help Desk Analyst Remote & Hybrid Only Jobs in Ontario
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Overview NSC Global is currently looking for a Desktop Support Engineer to join our growing company. NSC Global provides global network implementation and support solutions to world-class...
In PersonCoordinator, Store Implementations & IT Support
- Indigo Books & Music
- Toronto, ON
- 14 hours ago
- Toronto, ON
- 14 hours ago
Company Description Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen....
In PersonTechnical hardware/software support Provide first and second level support for Information Systems hardware, software, network and operating system requests....
In Person- The Corporation of the City of Markham
- Markham, ON
- 1 day ago
- Markham, ON
- 1 day ago
The City of Markham is consistently ranked among Canada’s top municipal employers. In 2026, the City received its sixth consecutive Canada’s Best Employers recognition from Forbes and Statista...
In PersonWorking for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our...
In PersonAmazon Fulfillment Technologies (AFT) powers Amazons global fulfillment network by designing and building the software, hardware and processes that enable our customers to get what they want, when...
In PersonStrong knowledge of Microsoft based operating systems with emphasis on Windows and Office applications plus Android/iOS device and software support Experience with using and troubleshooting Outlook...
In PersonPayments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure...
Hybridsystems, and security updates, ensuring compliance with standards and policies Manages iOS and Android mobile devices using MDM solution (Intune) Documents all support tasks, resolutions, workarounds...
In PersonApplication Support Analyst ServiceNow/SharePoint
- Randstad
- Ottawa, ON
- 4 days ago
- Ottawa, ON
- 4 days ago
Are you a bilingual IT support professional with an active Secret Clearance looking for a prime contract in Downtown Ottawa? Do you have a knack for crushing ticket backlogs and navigating...
HybridHelp Desk Consultant, Information Technology (CUPE) (2) - Full Time - Markham Stouffville Hospital
- Oak Valley Health
- Markham, ON
- 5 days ago
- Markham, ON
- 5 days ago
Systems Previous experience in a Helpdesk Call Centre, including logging into an ACD system, answer calls and recording user requests in a ticket management system?...
In Person Full TimeWhy youll love working here: high-performance, people-focused culture our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps...
In PersonCome join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks...
HybridDigital Technician (IT Service Desk Agent)
- University Health Network
- Toronto, ON
- 5 days ago
- Toronto, ON
- 5 days ago
Company Description UHN is Canadas #1 hospital and the worlds #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto...
In PersonCo-op Service Desk Technician - Fall 2026 (September - December) - London, Ontario (IN OFFICE)
- Info-Tech Research Group
- London, ON
- 7 days ago
- London, ON
- 7 days ago
Service Desk Technician | In Person [345 Ridout St N, London ON] Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over...
In PersonHelp Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Ontario
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Ontario offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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