Help Desk Analyst Jobs in Toronto, ON
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Responsibilities: Gather and analyze metrics from operating systems and applications to assist in performance tuning and fault finding....
This is a 100% full-time position based in our spacious office in Toronto at Yonge-Sheppard. About PheedLoop PheedLoop is a Toronto-based software company that is revolutionizing the events and...
Application Deadline: 05/13/2025 Address: 4100 Gordon Baker Road Job Family Group: Technology Investigates and identifies strategies to optimize business operations and services, and inform...
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $65,600 - $98,400 CAD TD is committed to providing fair and equitable compensation...
Who we areFor 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to...
Remote WorkWork Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $108,800 - $163,200 CAD TD is committed to providing fair and equitable compensation...
RQ09138 Systems AdministratorOperations Support Specialist
- North York, ON (5 miles from Toronto, ON)
- 19 days ago
- North York, ON (5 miles from Toronto, ON)
- 19 days ago
Do you have a passion for system reliability and round-the-clock infrastructure support? Our client seeks a Systems Administrator/Operations Support Specialist to play a key role in supporting...
- Markham, ON (14 miles from Toronto, ON)
- 19 days ago
- Markham, ON (14 miles from Toronto, ON)
- 19 days ago
Join a team recognized for leadership, innovation and diversity The Service Contract Support Specialist will have ownership of a designated service contract base and will be responsible for...
At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to...
The ideal candidate will have skills with Windows and Unix operating systems and experience managing and supporting Microsoft SQL Server and Mongo database infrastructure....
- Mississauga, ON (14 miles from Toronto, ON)
- 22 days ago
- Mississauga, ON (14 miles from Toronto, ON)
- 22 days ago
On-site point of contact to assist Help Desk support personnel Company Info About Legrand Legrand is the global specialist in electrical and digital building infrastructures....
Job Summary Job Description What is the opportunity? As the Senior Cyber Security Analyst- Authentication Services, you will be responsible for deploying and supporting Authentication Services...
Bilingual Help Desk Representative
- Mississauga, ON (14 miles from Toronto, ON)
- 25 days ago
- Mississauga, ON (14 miles from Toronto, ON)
- 25 days ago
Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our...
RQ09028 Systems AdministratorOperations Support Specialist
- North York, ON (5 miles from Toronto, ON)
- 27 days ago
- North York, ON (5 miles from Toronto, ON)
- 27 days ago
This role involves maintaining 24/7/365 operational support for mainframe batch processing and scheduling services, ensuring that critical, time-sensitive applications and systems meet defined...
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Toronto, ON
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Toronto, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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