Help Desk Analyst Jobs in St Jacobs, ON
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Skyline
- Guelph, ON (15 miles from St Jacobs, ON)
- 21 days ago
- Guelph, ON (15 miles from St Jacobs, ON)
- 21 days ago
Were growing!! And looking for passionate, driven and energetic candidates to join our team for the position of Service Desk Technician located in our Head Office in Guelph, Ontario. Compensation:...
In PersonIntermediate IT Operations Analyst
- Home Hardware Stores Limited
- St Jacobs, ON
- 27 days ago
- St Jacobs, ON
- 27 days ago
Welcome Home! Were more than Canadas largest independent hardware and building supplies retailerwere part of communities across the nation. Be the First Line of Support for Homes IT Operations As...
In PersonDesktop Support Co-op (Fall 2026)
- Magnet Forensics
- Waterloo, ON (4 miles from St Jacobs, ON)
- 28 days ago
- Waterloo, ON (4 miles from St Jacobs, ON)
- 28 days ago
Who We Are; What We Do; Where Were Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers,...
In Person- University of Waterloo
- Cambridge, ON (15 miles from St Jacobs, ON)
- 45+ days ago
- Cambridge, ON (15 miles from St Jacobs, ON)
- 45+ days ago
At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your...
In Person- Heartland Mutual Insurance
- Waterloo, ON (4 miles from St Jacobs, ON)
- 60+ days ago
- Waterloo, ON (4 miles from St Jacobs, ON)
- 60+ days ago
At Heartland Mutual Insurance, we’re more than just a company — we’re a community. Proudly rooted in Ontario and Nova Scotia, we’re driven by a bold vision: to be the Best Mutual. Our team of...
In PersonHelp Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in St Jacobs, ON
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in St Jacobs, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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