Help Desk Analyst Jobs in Norman, OK
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Oklahoma City, OK (17 miles from Norman, OK)
- 1 day ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 1 day ago
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
Member Workflow/Helpdesk Agent OK HYBRID
- Oklahoma City, OK (19 miles from Norman, OK)
- 3 days ago
- Oklahoma City, OK (19 miles from Norman, OK)
- 3 days ago
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. Youll...
- Oklahoma City, OK (17 miles from Norman, OK)
- 3 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 3 days ago
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
Technical Support Engineer, MI II (Tier II)
- Oklahoma City, OK (17 miles from Norman, OK)
- 4 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 4 days ago
Position Overview** The Technical Support Engineer, MI II (Tier II) handles remote technical support across our product lines for HCUS customers. The expectation of the position is to be versed in...
Help Desk Operator Norman Regional Health System United States, Oklahoma, Norman 901 North Porter Avenue (Show on map) Jun 06, 2025 Job Summary Job Summary Coordinate all incoming and outgoing...
- Oklahoma City, OK (17 miles from Norman, OK)
- 9 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 9 days ago
Requires a strong understanding of current Microsoft supported Windows operating systems. An understanding of Linux operating systems is desirable; but not required....
- Oklahoma City, OK (17 miles from Norman, OK)
- 10 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 10 days ago
Provider Helpdesk- OK HYBRID Gainwell Technologies LLC - 2.6 Oklahoma City, OK Job Details Full-time $28,500 - $40,700 a year 1 day ago Benefits Health insurance Tuition reimbursement 401(k)...
Clinical Application Support Analyst
- Oklahoma City, OK (17 miles from Norman, OK)
- 11 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 11 days ago
. + Experience working with web application development teams. + Familiarity with Atlassian tools such as JIRA, Confluence, Green Hopper, or similar. + Experience with functional regression testing....
Remote WorkHelp Desk Analyst - Tier 1 (Swing)
- Oklahoma City, OK (17 miles from Norman, OK)
- 11 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 11 days ago
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
Sr Technical Support, Medical Imaging (EHR, HL7, DB - SQL or Oracle)
- Oklahoma City, OK (17 miles from Norman, OK)
- 11 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 11 days ago
Position Overview** The Senior Technical Support Engineer, MI I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses on more...
Workflow Eligibility Helpdesk Hybrid (OK)
- Oklahoma City, OK (17 miles from Norman, OK)
- 12 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 12 days ago
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. Youll...
- Oklahoma City, OK (17 miles from Norman, OK)
- 14 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 14 days ago
Overview** The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt,...
Technical Support, Medical Imaging (HL7 and DICOM)
- Oklahoma City, OK (17 miles from Norman, OK)
- 16 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 16 days ago
Position Overview** The Technical Support Engineer, MI II (Tier II) handles remote technical support across our product lines for HCUS customers. The expectation of the position is to be versed in...
- Oklahoma City, OK (17 miles from Norman, OK)
- 18 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 18 days ago
System One has an exciting IT Support opportunity with a partner in the Oklahoma City, OK area. This position is a contract to hire opportunity requiring in-person, on-site work during normal...
Service Desk Technician (Tier 1)
- Oklahoma City, OK (17 miles from Norman, OK)
- 18 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 18 days ago
Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
Demographic Data for Norman, OK
Moving to Norman, OK? Find some basic demographic data about Norman, OK below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Norman, OK
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Norman, OK offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- VMware
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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