Help Desk Analyst Jobs in Norman, OK
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Archibus Facility-Space Management Software Support Specialist
- Oklahoma City, OK (17 miles from Norman, OK)
- 7 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 7 days ago
Description Leidos is seeking an experienced Archibus Facility-Space Management Software Support Specialist to provide software support services for the Federal Aviation Administration (FAA)...
- Oklahoma City, OK (17 miles from Norman, OK)
- 1 day ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 1 day ago
This level of technician provides help desk support, service and preventive maintenance activities on PCs, networks, telecom systems and peripherals....
Telecomm Application Support Analyst
- Oklahoma City, OK (17 miles from Norman, OK)
- 4 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 4 days ago
As a member of the Telecommunications team, the Application Support role is responsible for the implementation, maintenance, upgrades, and support of call center applications and related telephony...
- Oklahoma City, OK (17 miles from Norman, OK)
- 6 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 6 days ago
Required: Active Clearance. Secret Knowledge of DoD-Secret operations, I need someone who has been in a closed area before. Experience working as a Desktop Technician. Huge plus: - Linux...
- Oklahoma City, OK (17 miles from Norman, OK)
- 6 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 6 days ago
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
Help Desk Analyst - Tier 1 (Night)
- Oklahoma City, OK (17 miles from Norman, OK)
- 6 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 6 days ago
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
- Oklahoma City, OK (17 miles from Norman, OK)
- 7 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 7 days ago
Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems....
SR. Desktop Support Technician
- Oklahoma City, OK (17 miles from Norman, OK)
- 8 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 8 days ago
Insight Global is searching for a Sr. Desktop Support Tech to join the team of an insurance provider in Oklahoma City. This person will be providing technical support to end-users for all...
Workflow Eligibility Helpdesk Hybrid
- Oklahoma City, OK (17 miles from Norman, OK)
- 8 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 8 days ago
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll...
Advanced Technical Support Specialist
- Oklahoma City, OK (17 miles from Norman, OK)
- 10 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 10 days ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Senior Endpoint and Virtual Desktop Engineer
- Oklahoma City, OK (17 miles from Norman, OK)
- 10 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 10 days ago
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
- Oklahoma City, OK (17 miles from Norman, OK)
- 12 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 12 days ago
Help Desk Oklahoma City, OK 731095921 Posted: 04/17/2025 Industry: Clerical Job Number: 45449222 Pay Rate: $17.74 / hour Job Description Position: Help Desk Specialist Location: Oklahoma City, OK...
Provider Internet HelpDesk-HYBRID (OK)
- Oklahoma City, OK (17 miles from Norman, OK)
- 15 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 15 days ago
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll...
2025-2026: Technology Support Specialist: Adm
- Oklahoma City, OK (17 miles from Norman, OK)
- 17 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 17 days ago
Installs computer hardware, operating systems software and other softwares. Assists in any projects undertaken involving technology equipment and network access as required....
Familiarity with both the Windows and Mac operating systems. Capability to multi-task and address changing priorities is a must....
Demographic Data for Norman, OK
Moving to Norman, OK? Find some basic demographic data about Norman, OK below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Norman, OK
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Norman, OK offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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