Help Desk Analyst Jobs in Wilmington, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Requirements At least 2 years of previous help desk support experience. A+ Certification, HDI, ITILv3, preferred....
- Jeffersonville, OH (19 miles from Wilmington, OH)
- 5 days ago
- Jeffersonville, OH (19 miles from Wilmington, OH)
- 5 days ago
Install, configure, and maintain operating systems to optimize performance. Hardware Maintenance: Set up and deploy new computers, laptops, and other devices....
- Jeffersonville, OH (19 miles from Wilmington, OH)
- 5 days ago
- Jeffersonville, OH (19 miles from Wilmington, OH)
- 5 days ago
systems (Windows, and productivity software like Microsoft Office 365).o Strong problem-solving skills and the ability to communicate technical information to non-technical users.o Customer-oriented...
IT Support Technician - Part Time Position
- Lebanon, OH (20 miles from Wilmington, OH)
- 9 days ago
- Lebanon, OH (20 miles from Wilmington, OH)
- 9 days ago
Microsoft Windows operating systems, Android/iOS, desktop PC, laptop, and Cisco network/VoIP equipment)....
- Washington Court House, OH (20 miles from Wilmington, OH)
- 18 days ago
- Washington Court House, OH (20 miles from Wilmington, OH)
- 18 days ago
ABILITIES, KNOWLEDGE, AND SKILLS REQUIRED Possess proficient knowledge of software applications, desktop hardware, operating systems and network connectivity....
Service Desk/Desktop Support TechnicianBe part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur...
Service Desk/Desktop Support Technician - REMOTE Columbus OH Area
- Wilmington, OH
- 30+ days ago
- Wilmington, OH
- 30+ days ago
Service Desk/Desktop Support Technician - REMOTE Columbus OH AreaBe part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the...
Remote WorkStrong knowledge of Windows and Linux operating systems, endpoint security, and IT service management best practices....
Demographic Data for Wilmington, OH
Moving to Wilmington, OH? Find some basic demographic data about Wilmington, OH below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Wilmington, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Wilmington, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- VMware
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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