Help Desk Analyst Jobs in Strongsville, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Cleveland, OH (14 miles from Strongsville, OH)
- 8 hours ago
- Cleveland, OH (14 miles from Strongsville, OH)
- 8 hours ago
TEKsystems is seeking a Help Desk Analyst for one of our clients based in Cleveland, Ohio....
- Cleveland, OH (14 miles from Strongsville, OH)
- 1 day ago
- Cleveland, OH (14 miles from Strongsville, OH)
- 1 day ago
Role: Support Engineers with EUC Support Function: Help Desk Support Job Location: Cleveland, Ohio office in the USA 100% onsite role....
- Twinsburg, OH (19 miles from Strongsville, OH)
- 1 day ago
- Twinsburg, OH (19 miles from Strongsville, OH)
- 1 day ago
We're seeking a hands-on IT Support Technician for a contract role with a strong potential for extension. This is an onsite opportunity in a dynamic office environment, perfect for someone with a...
Lead Database Support Consultant in Pittsburgh, PA, and multiple client locations
- Strongsville, OH
- 3 days ago
- Strongsville, OH
- 3 days ago
Lead Database Support Consultant in Pittsburgh, PA, and multiple client locations STRONGSVILLE, Ohio, United States | Posted: 4/22/2025 Indotronix is seeking a Lead Database Support Consultant in...
- Cleveland, OH (14 miles from Strongsville, OH)
- 3 days ago
- Cleveland, OH (14 miles from Strongsville, OH)
- 3 days ago
Responsibilities?Provide customers with remote guidance and expertise to resolve technical problems? Act as second tier end user contact and resolution? Resolve customer reported issues using...
Remote Work- Cleveland, OH (14 miles from Strongsville, OH)
- 4 days ago
- Cleveland, OH (14 miles from Strongsville, OH)
- 4 days ago
Insight Global is seeking a Technical Support Engineer to support one of our clients who is in the charter management industry with schools in five different countries. This role is a 6-month...
Store Computer Operations Helpdesk
- Cleveland, OH (14 miles from Strongsville, OH)
- 4 days ago
- Cleveland, OH (14 miles from Strongsville, OH)
- 4 days ago
The IT Help Desk Analyst 1N will provide The Paint Stores Group (PSG) store employees with a single point of contact to track, log, report, and resolve level one hardware and software problems through...
Desktop Support Administrator III
- Beachwood, OH (19 miles from Strongsville, OH)
- 4 days ago
- Beachwood, OH (19 miles from Strongsville, OH)
- 4 days ago
This includes, Windows operating systems, all Microsoft applications in addition to UH approved third party software.Develops and maintains technical and procedural documentation to be used by the Field...
- Brooklyn, OH (9 miles from Strongsville, OH)
- 4 days ago
- Brooklyn, OH (9 miles from Strongsville, OH)
- 4 days ago
Description Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including...
- Cleveland, OH (14 miles from Strongsville, OH)
- 5 days ago
- Cleveland, OH (14 miles from Strongsville, OH)
- 5 days ago
IT Support Technician Job Poster : Jobs Skills:Support | Location: Cleveland, Ohio, United States Of America Views:8 IT Support Technician with solid experience in Microsoft Windows environments,...
IT Client Support Associate Onsite Twinsburg, OH – $20-23 / hr IT support
- Twinsburg, OH (19 miles from Strongsville, OH)
- 8 days ago
- Twinsburg, OH (19 miles from Strongsville, OH)
- 8 days ago
For immediate consideration please send resume to ... (title: IT Support Twinsburg OH) Leading food distribution company is looking for a IT client support associate. This role is responsible for...
- Cleveland, OH (14 miles from Strongsville, OH)
- 8 days ago
- Cleveland, OH (14 miles from Strongsville, OH)
- 8 days ago
COMPANY OVERVIEW The Northeast Ohio Regional Sewer District protects public health and the environment by leading effective wastewater and stormwater management. As the largest wastewater...
- Warrensvl Hts, OH (19 miles from Strongsville, OH)
- 11 days ago
- Warrensvl Hts, OH (19 miles from Strongsville, OH)
- 11 days ago
Location : Cleveland, Ohio (In-Office) Salary : $70,000 - $80,000 (DOE) Growth Opportunity | Professional Development | Great Benefits Who We Are We're a trusted Managed IT Service Provider based...
Biomedical Equipment Support Specialist
- Cleveland, OH (14 miles from Strongsville, OH)
- 12 days ago
- Cleveland, OH (14 miles from Strongsville, OH)
- 12 days ago
systems, and McAfee)....
- Independence, OH (10 miles from Strongsville, OH)
- 12 days ago
- Independence, OH (10 miles from Strongsville, OH)
- 12 days ago
About KeyfactorOur mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital...
Demographic Data for Strongsville, OH
Moving to Strongsville, OH? Find some basic demographic data about Strongsville, OH below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Strongsville, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Strongsville, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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