Help Desk Analyst Jobs in New Albany, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Columbus, OH (10 miles from New Albany, OH)
- 30+ days ago
- Columbus, OH (10 miles from New Albany, OH)
- 30+ days ago
MICRO CENTER is the nations leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
Technical Support Representatives - Part-Time
- Hilliard, OH (19 miles from New Albany, OH)
- 30+ days ago
- Hilliard, OH (19 miles from New Albany, OH)
- 30+ days ago
MICRO CENTER is the nations leading computer and electronic device retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
PC Support Technician/Desktop Support
- Columbus, OH (10 miles from New Albany, OH)
- 13 hours ago
- Columbus, OH (10 miles from New Albany, OH)
- 13 hours ago
policies Preferred Qualifications: Experience in a government, legal, or high-security environment Prior use of ITSM/ticketing platforms (e.g., ServiceNow) Remote desktop support tools (e.g., RDP, Dameware...
Software Sales and Support Specialist
- Columbus, OH (10 miles from New Albany, OH)
- 23 hours ago
- Columbus, OH (10 miles from New Albany, OH)
- 23 hours ago
Promotes the sale of Amada software and peripherals within assigned territory. Conducts on-site support to set up the software parameters to match the machine's specifications to take full...
- Columbus, OH (10 miles from New Albany, OH)
- 1 day ago
- Columbus, OH (10 miles from New Albany, OH)
- 1 day ago
Troubleshoot Windows 10/11 operating systems. Diagnose and resolve issues with peripheral devices such as printers, scanners, and mobile devices....
- Columbus, OH (10 miles from New Albany, OH)
- 2 days ago
- Columbus, OH (10 miles from New Albany, OH)
- 2 days ago
) Preferred 2+ years Useful for supporting remote users and multi-site operations A+ or similar technical certification Preferred N/A CompTIA or equivalent certs a plus Provide Details Government or...
- Columbus, OH (10 miles from New Albany, OH)
- 2 days ago
- Columbus, OH (10 miles from New Albany, OH)
- 2 days ago
We have a strong foundation built on legacy and emerging technologies, including excellent track record of on-time delif emerging mobile-based applications and web based application development....
- Dublin, OH (17 miles from New Albany, OH)
- 6 days ago
- Dublin, OH (17 miles from New Albany, OH)
- 6 days ago
Support Specialist Dublin, OH 1 Contract Administrative & Clerical Highlights Job Number BH_1004887 Job Type Contract Description Innova Solutions has a client that is immediately hiring for an...
Technical Support Specialist III
- Delaware, OH (19 miles from New Albany, OH)
- 7 days ago
- Delaware, OH (19 miles from New Albany, OH)
- 7 days ago
You can do great work and love what you do with the City of Delaware. We are an organization that succeeds because of teamwork, dedication, diversity, and the innovative spirit of all our...
- Columbus, OH (10 miles from New Albany, OH)
- 8 days ago
- Columbus, OH (10 miles from New Albany, OH)
- 8 days ago
Skills Desktop, Windows 10, Troubleshooting, Hardware, Customer service, Technical support, Imaging, Deployment, Help desk support, Active directory, Printers, O365 Top Skills Details Desktop, Windows...
- Granville, OH (13 miles from New Albany, OH)
- 8 days ago
- Granville, OH (13 miles from New Albany, OH)
- 8 days ago
Working knowledge of Linux or Unix-based operating systems. Experience with Banner applications. Technical expertise gained in a network-intensive environment....
- Columbus, OH (10 miles from New Albany, OH)
- 8 days ago
- Columbus, OH (10 miles from New Albany, OH)
- 8 days ago
Must Have Technical/Functional Skills Assist users with general technologies, including Windows 10/11, Virtual Desktops, MacOS, and workstation hardware (Mac, Dell, HP) Customer handling skill...
Computer Systems Support Engineer
- Columbus, OH (10 miles from New Albany, OH)
- 8 days ago
- Columbus, OH (10 miles from New Albany, OH)
- 8 days ago
Must Have Technical/Functional Skills Assist users with general technologies, including Windows 10/11, Virtual Desktops, MacOS, and workstation hardware (Mac, Dell, HP) Customer handling skill...
- Grove City, OH (22 miles from New Albany, OH)
- 9 days ago
- Grove City, OH (22 miles from New Albany, OH)
- 9 days ago
Advanced skills in Microsoft desktop operating system / applications installation and support (Microsoft Office and Outlook) experience. HP Desktop and Laptop Certification preferred....
.* Bachelor's degree (preferred, but not required) CompTIA A+, Network +, Security + 1+ years of Computer Hardware experience 1+ years of Computer Networking experience 1+ years of Linux Operating Systems...
Demographic Data for New Albany, OH
Moving to New Albany, OH? Find some basic demographic data about New Albany, OH below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in New Albany, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in New Albany, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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