Help Desk Analyst Jobs in New Albany, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Columbus, OH (10 miles from New Albany, OH)
- 1 day ago
- Columbus, OH (10 miles from New Albany, OH)
- 1 day ago
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
- Dublin, OH (17 miles from New Albany, OH)
- 1 day ago
- Dublin, OH (17 miles from New Albany, OH)
- 1 day ago
Skills Help desk support, Troubleshooting, Service desk, Support, Phone support, Servicenow, comptia, certification and accreditation Top Skills Details Help desk support, Troubleshooting,Service desk...
- Columbus, OH (10 miles from New Albany, OH)
- 1 day ago
- Columbus, OH (10 miles from New Albany, OH)
- 1 day ago
systems (Windows/Mac), word processing (Microsoft Word), spreadsheet (Excel) and E-Mail (Outlook) software applications required Familiarity with mobile device hardware and operating systems (iOS/Android...
- Columbus, OH (10 miles from New Albany, OH)
- 1 day ago
- Columbus, OH (10 miles from New Albany, OH)
- 1 day ago
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
- Columbus, OH (10 miles from New Albany, OH)
- 3 days ago
- Columbus, OH (10 miles from New Albany, OH)
- 3 days ago
RPA Support Engineer Genesis10 35.00 45.00 Hour life insurance, 401(k) United States, Ohio, Columbus Jun 07, 2025 Genesis10 is currently seeking an RPA Support Engineer Specialist: III (Senior)...
- Columbus, OH (10 miles from New Albany, OH)
- 3 days ago
- Columbus, OH (10 miles from New Albany, OH)
- 3 days ago
Tier 2 Technical Support Vaco $85,000.00 - $90,000.00 / yr United States, Ohio, Columbus Jun 07, 2025 A Vaco client in Columbus Ohio is in search of an experienced Tier 2 Support Analyst to...
- Columbus, OH (10 miles from New Albany, OH)
- 3 days ago
- Columbus, OH (10 miles from New Albany, OH)
- 3 days ago
IT Help Desk Analyst Required Skills: 3+ years in a customer service/call center environment Eagerness to provide support for password resets, basic Windows OS issues, network connectivity and mobile...
Technical Support Associate Analyst
- Grove City, OH (22 miles from New Albany, OH)
- 3 days ago
- Grove City, OH (22 miles from New Albany, OH)
- 3 days ago
General knowledge of Microsoft Operating systems, Windows 10 and Microsoft Office General knowledge of networking switches and data networks....
Epic Cupid-Radiant Support Specialist
- Columbus, OH (10 miles from New Albany, OH)
- 3 days ago
- Columbus, OH (10 miles from New Albany, OH)
- 3 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
- Columbus, OH (10 miles from New Albany, OH)
- 3 days ago
- Columbus, OH (10 miles from New Albany, OH)
- 3 days ago
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
- Columbus, OH (10 miles from New Albany, OH)
- 5 days ago
- Columbus, OH (10 miles from New Albany, OH)
- 5 days ago
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in...
Remote Work- Canal Winchester, OH (17 miles from New Albany, OH)
- 5 days ago
- Canal Winchester, OH (17 miles from New Albany, OH)
- 5 days ago
Technical Skills: Proficiency with Windows operating systems and Windows network. Familiarity with Google Workspace tools Familiarity with repairing Chromebook devices....
- Dublin, OH (17 miles from New Albany, OH)
- 5 days ago
- Dublin, OH (17 miles from New Albany, OH)
- 5 days ago
Our client is looking for a tier 1 analyst to join their team and support an influx of tickets. Must have at minimum 6 months of information technology experience. This can be a combination of...
- Columbus, OH (10 miles from New Albany, OH)
- 5 days ago
- Columbus, OH (10 miles from New Albany, OH)
- 5 days ago
The Desktop & Education Support Specialist works within a team to provide OTDI supported customers professional computer support services, including resolving software, hardware, and network...
- Columbus, OH (10 miles from New Albany, OH)
- 6 days ago
- Columbus, OH (10 miles from New Albany, OH)
- 6 days ago
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in...
Demographic Data for New Albany, OH
Moving to New Albany, OH? Find some basic demographic data about New Albany, OH below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in New Albany, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in New Albany, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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