Help Desk Analyst Jobs in Mason, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
About Inhabit Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software...
Software Support Specialist Intern
- Franklin, OH (12 miles from Mason, OH)
- 18 hours ago
- Franklin, OH (12 miles from Mason, OH)
- 18 hours ago
Job Type Full-time Description Overview: Are you a student passionate about software, customer support, and solving real-world technical challenges? Modula Inc. is seeking a Software Support...
- Cincinnati, OH (15 miles from Mason, OH)
- 1 day ago
- Cincinnati, OH (15 miles from Mason, OH)
- 1 day ago
ONSITE-USC Roles and Responsibilities -Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required....
Assoc Technical Support Analyst - CVR
- Cincinnati, OH (15 miles from Mason, OH)
- 1 day ago
- Cincinnati, OH (15 miles from Mason, OH)
- 1 day ago
Assoc Technical Support Analyst - CVR About Us: CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related...
AS400 Infrastructure Operations Support Engineer
- Cincinnati, OH (15 miles from Mason, OH)
- 3 days ago
- Cincinnati, OH (15 miles from Mason, OH)
- 3 days ago
AS400 Infrastructure Operations Support Engineer Duration: 6 Month, Cincinnati, OH Location (onsite / hybrid /remote ) : Onsite Job Summary We are seeking an experienced AS400 Infrastructure...
- Cincinnati, OH (15 miles from Mason, OH)
- 3 days ago
- Cincinnati, OH (15 miles from Mason, OH)
- 3 days ago
Strong knowledge of Windows and Mac operating systems. Proficiency with Microsoft Office Suite and other common software applications....
AS400 Infrastructure Operations Support Engineer/Admin
- Cincinnati, OH (15 miles from Mason, OH)
- 4 days ago
- Cincinnati, OH (15 miles from Mason, OH)
- 4 days ago
AS400 Infrastructure Operations Support Engineer/Admin Cincinnati, OH-Onsite Contract Job description Job Summary We are seeking an experienced AS400 Infrastructure Operations Support Engineer to...
Information Technology Help Desk
- West Chester, OH (6 miles from Mason, OH)
- 5 days ago
- West Chester, OH (6 miles from Mason, OH)
- 5 days ago
Akkodis is seeking a Information Technology Help Desk for a contract job with a client in West Chester, Ohio. Shift - 5-day shift (includes weekend) 1:30PM - 10:30PM. This is a fully onsite...
Desktop Support Engineer -Onsite
- Cincinnati, OH (15 miles from Mason, OH)
- 6 days ago
- Cincinnati, OH (15 miles from Mason, OH)
- 6 days ago
Desktop Support Engineer -Onsite Location: Cincinnati, Ohio Please note, this role is not able to offer visa transfer or sponsorship now or in the future* We are seeking a Systems Engineer with 2...
IT Support Engineer - West Chester, OH
- West Chester, OH (6 miles from Mason, OH)
- 6 days ago
- West Chester, OH (6 miles from Mason, OH)
- 6 days ago
Our enterprise-level client in West Chester, OH, has an immediate need for an IT Support Engineer. Please see below for full details-- Job Notes: --6+ month contract / extendable and perm possible...
- Cincinnati, OH (15 miles from Mason, OH)
- 6 days ago
- Cincinnati, OH (15 miles from Mason, OH)
- 6 days ago
We are looking for a Help Desk Support Specialist who will provide fast and useful technical assistance on computer systems....
- West Chester, OH (6 miles from Mason, OH)
- 10 days ago
- West Chester, OH (6 miles from Mason, OH)
- 10 days ago
Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
- Cincinnati, OH (15 miles from Mason, OH)
- 11 days ago
- Cincinnati, OH (15 miles from Mason, OH)
- 11 days ago
About us Sandvik Manufacturing Solutions (SMF) is on an exciting growth journey, building the new digital era of manufacturing. Our digital manufacturing solutions automate and connect the...
- Miamisburg, OH (19 miles from Mason, OH)
- 12 days ago
- Miamisburg, OH (19 miles from Mason, OH)
- 12 days ago
Experience with desktop and server operating systems, including Windows operating systems. Working knowledge of a range of diagnostic utilities....
Technical Support Analyst - Network
- Cincinnati, OH (15 miles from Mason, OH)
- 13 days ago
- Cincinnati, OH (15 miles from Mason, OH)
- 13 days ago
About CDK CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (OEMs) across automotive and related industries. The Companys cloud-based,...
Demographic Data for Mason, OH
Moving to Mason, OH? Find some basic demographic data about Mason, OH below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Mason, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Mason, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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