Help Desk Analyst Jobs in Mason, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Monroe, OH (7 miles from Mason, OH)
- 3 hours ago
- Monroe, OH (7 miles from Mason, OH)
- 3 hours ago
Job Duties Participates as a team member in all aspects of Technical Systems (Help Desk) support. Resolves all tiers of support issues....
- Loveland, OH (10 miles from Mason, OH)
- 11 hours ago
- Loveland, OH (10 miles from Mason, OH)
- 11 hours ago
Carespring is searching for a Technical Support Specialist to provide a wide range of hardware / software support to Carespring employees in multiple locations in the northern Cincinnati and...
Remote Work- Beavercreek, OH (23 miles from Mason, OH)
- 17 hours ago
- Beavercreek, OH (23 miles from Mason, OH)
- 17 hours ago
As a Field IT Support Technician, you will perform onsite installation and maintenance support on a variety of computer equipment, printers, and specialized Key Control equipment. Each technician...
Desktop Support Specialist - Third Shift
- Sharonville, OH (7 miles from Mason, OH)
- 1 day ago
- Sharonville, OH (7 miles from Mason, OH)
- 1 day ago
Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity....
- Cincinnati, OH (15 miles from Mason, OH)
- 3 days ago
- Cincinnati, OH (15 miles from Mason, OH)
- 3 days ago
systems Highly experienced with Microsoft Office 365 and associated applications Hardware troubleshooting experience with desktops, laptops, VoIP phones, and common peripherals Familiarity with supporting...
Position Type: Information Technology (IT)/Computer Technician Date Posted: 8/22/2025 Location: Warren County Career Center Date Available: ASAP Closing Date: Until Filled District: Warren...
- Lebanon, OH (8 miles from Mason, OH)
- 6 days ago
- Lebanon, OH (8 miles from Mason, OH)
- 6 days ago
Help Desk Technician Warren County Career Center Warren County Career Center - Lebanon, Ohio This job is also posted in Ohio Education Job Board: Ohio's resource for jobs in education Job Details...
- Cincinnati, OH (15 miles from Mason, OH)
- 6 days ago
- Cincinnati, OH (15 miles from Mason, OH)
- 6 days ago
Job Title: Middleware Support Engineer Location: Cincinnati, OH Onsite Mode: Contract on W2 Primary skills: RedHat OpenShift, Kubernetes, AWS administration, Hashicorp Consul, Yaml, Python,...
- Cincinnati, OH (15 miles from Mason, OH)
- 6 days ago
- Cincinnati, OH (15 miles from Mason, OH)
- 6 days ago
Position Type: Information Technology (IT)/ Computer Technician Date Posted: 8/22/2025 Location: Warren County Career Center Date Available: ASAP Closing Date: Until Filled District: Warren...
Technical Support Associate Analyst
- Fairfield, OH (11 miles from Mason, OH)
- 6 days ago
- Fairfield, OH (11 miles from Mason, OH)
- 6 days ago
May assist in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer...
- Beavercreek, OH (23 miles from Mason, OH)
- 7 days ago
- Beavercreek, OH (23 miles from Mason, OH)
- 7 days ago
At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is...
Substitute - System Support Engineer - IT Department
- Lebanon, OH (8 miles from Mason, OH)
- 7 days ago
- Lebanon, OH (8 miles from Mason, OH)
- 7 days ago
a related field preferred Five or more years working in a school district technology department (preferred) CompTIA A+ and Network+ certifications preferred (or in progress) Proficient in Windows operating...
- Cincinnati, OH (15 miles from Mason, OH)
- 8 days ago
- Cincinnati, OH (15 miles from Mason, OH)
- 8 days ago
Must Have Technical/Functional Skills Exp in Desktop support /End user support Engg. Comprehensive knowledge of Microsoft Office applications, including Word, OneNote, Excel, and Visio Experience...
- Cold Spring, KY (24 miles from Mason, OH)
- 10 days ago
- Cold Spring, KY (24 miles from Mason, OH)
- 10 days ago
Job Summary The Service Desk Specialist is the first point of contact for all IT questions within the company. The Service Desk Specialist advises and supports employees with IT related issues as...
System Support Engineer - IT Department
- Lebanon, OH (8 miles from Mason, OH)
- 11 days ago
- Lebanon, OH (8 miles from Mason, OH)
- 11 days ago
a related field preferred Five or more years working in a school district technology department (preferred) CompTIA A+ and Network+ certifications preferred (or in progress) Proficient in Windows operating...
Demographic Data for Mason, OH
Moving to Mason, OH? Find some basic demographic data about Mason, OH below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Mason, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Mason, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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