Help Desk Analyst Jobs in Kent, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Knowledge Of: Basic tools and techniques to implement and maintain appropriate application Fundamentals of the application support environment and operating system Basic business processes related to...
Technology Support Specialist: Tier I
- Wadsworth, OH (22 miles from Kent, OH)
- 1 day ago
- Wadsworth, OH (22 miles from Kent, OH)
- 1 day ago
RESPONSIBLE TO: Director of Technology DETAILS: Full-time Position/40 hrs per week Pay Range: $45,000 - $55,000 Eligible for Benefits JOB DESCRIPTION AND QUALIFICATIONS: Please see link below for...
- Canton, OH (23 miles from Kent, OH)
- 2 days ago
- Canton, OH (23 miles from Kent, OH)
- 2 days ago
FACILITY IT SUPPORT JOB TYPE AND CLASSIFICATION: Full Time Hourly Non-Exempt JOB OVERVIEW: MAC.BID buys truckloads of customer returns and overstock products then sells these items individually to...
Information Technology Help Desk Analyst
- Akron, OH (12 miles from Kent, OH)
- 7 days ago
- Akron, OH (12 miles from Kent, OH)
- 7 days ago
The Quality Assessments Division at Smithers is seeking a detail-oriented, customer-focused IT Help Desk Analyst to join our team....
Technical Support Representative-HYBRID ROLE
- Akron, OH (12 miles from Kent, OH)
- 10 days ago
- Akron, OH (12 miles from Kent, OH)
- 10 days ago
DRB Systems ("DRB") is the leading provider of technology-enabled devices and software solutions to the North American car wash industry. The Technical Support Representative is responsible for...
Resolves problems that the first-tier of help desk support is unable to resolve. Reports to designated administrator....
- Independence, OH (24 miles from Kent, OH)
- 17 days ago
- Independence, OH (24 miles from Kent, OH)
- 17 days ago
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software....
Non-FWS Student Worker, Help Desk
- North Canton, OH (20 miles from Kent, OH)
- 30+ days ago
- North Canton, OH (20 miles from Kent, OH)
- 30+ days ago
Primary duties include providing level I help desk support to faculty, students, and staff using the online Help Desk software and telephone etiquette....
Computer Support Helpdesk Analyst
- Akron, OH (12 miles from Kent, OH)
- 30+ days ago
- Akron, OH (12 miles from Kent, OH)
- 30+ days ago
Proficient in working with Windows operating system. b. Proficient in working with end user computer equipment. c....
Technical Support Specialist (Radiation Products)
- Oakwood Village, OH (20 miles from Kent, OH)
- 30+ days ago
- Oakwood Village, OH (20 miles from Kent, OH)
- 30+ days ago
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Technical Support Specialist III Dosimetry & Network Systems Oakwood Village, OH (On-site) | Travel: Up to 20% Make...
- Twinsburg, OH (13 miles from Kent, OH)
- 30+ days ago
- Twinsburg, OH (13 miles from Kent, OH)
- 30+ days ago
Seeking experienced network engineer/system administrator for great temp-to-perm opportunity with great company. This position is intended to install, maintain, secure, and monitor network and...
- Akron, OH (12 miles from Kent, OH)
- 30+ days ago
- Akron, OH (12 miles from Kent, OH)
- 30+ days ago
Openings as of 7/19/2025 Desktop Support Analyst JobID: 4608 Position Type: TECHNOLOGY Date Posted: 7/16/2025 Location: Akron Public Schools Date Available: TBD Closing Date: 07/25/2025 Job Title:...
Technical Support Specialist - Help Desk
- Canton, OH (23 miles from Kent, OH)
- 45+ days ago
- Canton, OH (23 miles from Kent, OH)
- 45+ days ago
Knowledge, Skills and Abilities Requires proficiency in Microsoft and Mac operating systems, Microsoft Office, and Google Suite Troubleshooting abilities Multitasking skills Ability to teach and supervise...
- Akron, OH (12 miles from Kent, OH)
- 90+ days ago
- Akron, OH (12 miles from Kent, OH)
- 90+ days ago
Service Desk Agent Estimate Start Date: June 2, 2025 End Date: December 1, 2025 Work Location/Type: This position is hybrid; 1-2 days onsite at 390 Roberts St Narrative Description of Position:...
- Cuyahoga Falls, OH (7 miles from Kent, OH)
- 90+ days ago
- Cuyahoga Falls, OH (7 miles from Kent, OH)
- 90+ days ago
Under the direction of the NEOnet Executive Director, the Desktop Support Specialist is responsible for the delivery of technical support services to educational entities associated with the...
Demographic Data for Kent, OH
Moving to Kent, OH? Find some basic demographic data about Kent, OH below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Kent, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Kent, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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