Help Desk Analyst Jobs in Independence, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Akron, OH (24 miles from Independence, OH)
- 3 days ago
- Akron, OH (24 miles from Independence, OH)
- 3 days ago
* 3+ years in a customer service/call center environment * Eagerness to provide support for password resets, basic Windows OS issues, network connectivity and mobile device issues * Strong level...
- Cleveland, OH (7 miles from Independence, OH)
- 3 days ago
- Cleveland, OH (7 miles from Independence, OH)
- 3 days ago
The company currently has 25,000 PC's in their environment, with over 10,000 that are 5+ years old and 2000+ that are 9+ years old. In the past, they have purchased all of their machines and have...
As a Lead Tech Support Specialist, you will participate as a team member to deliver customer support services including consultation, troubleshooting, user assistance, and training. The successful...
Epic Cupid-Radiant Support Specialist
- Cleveland, OH (7 miles from Independence, OH)
- 3 days ago
- Cleveland, OH (7 miles from Independence, OH)
- 3 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
- Cleveland, OH (7 miles from Independence, OH)
- 3 days ago
- Cleveland, OH (7 miles from Independence, OH)
- 3 days ago
Overview The successful candidate will be responsible for providing support on computer systems, desktops, and remote technology issues. Provide resolutions by utilizing reporting, resolution, and...
Computer Support Helpdesk Analyst
- Akron, OH (24 miles from Independence, OH)
- 3 days ago
- Akron, OH (24 miles from Independence, OH)
- 3 days ago
Proficient in working with Windows operating system. b. Proficient in working with end user computer equipment. c....
systems, topologies (Ethernet, Wireless), protocols, and Wide Area Networking You should have a knowledge and experience with PC hardware (A+ Certification a plus) and software technology as well as...
- Mayfield Heights, OH (11 miles from Independence, OH)
- 4 days ago
- Mayfield Heights, OH (11 miles from Independence, OH)
- 4 days ago
Job Description & Skill Requirement: Minimum Education Bachelors degree in Electrical Engineering or Computer Engineering or equivalent knowledge in the application of software engineering...
- Cleveland, OH (7 miles from Independence, OH)
- 4 days ago
- Cleveland, OH (7 miles from Independence, OH)
- 4 days ago
Location Key Tower - 127 Public Square Business At Brookfield Properties, our global network and relationships are here for our tenants and partners wherever they are in the world. Where going to...
Customer Support Specialist (AP1) - NE Region
- Akron, OH (22 miles from Independence, OH)
- 6 days ago
- Akron, OH (22 miles from Independence, OH)
- 6 days ago
Customer Support Specialist (AP1) - NE Region (2500048T) Customer Support Specialist (AP1) - NE Region (2500048T) Organization: Opportunities for Ohioans with Disabilities Agency Contact Name and...
Sr. Software Production Support Engineer
- Cleveland, OH (7 miles from Independence, OH)
- 6 days ago
- Cleveland, OH (7 miles from Independence, OH)
- 6 days ago
Location: 4900 Tiedeman Road - Brooklyn, Ohio 44144-2302 Job Functions: Own and influence the development, implementation, assessment, and support of one or more environments, applications, or...
Senior Production Support Engineer
- Akron, OH (24 miles from Independence, OH)
- 6 days ago
- Akron, OH (24 miles from Independence, OH)
- 6 days ago
We have many opportunities available on our other career site pages. Click here to link to our careers page! Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than...
Network Support Specialist @ Full Time @ Cleveland, OH onsite
- Cleveland, OH (7 miles from Independence, OH)
- 8 days ago
- Cleveland, OH (7 miles from Independence, OH)
- 8 days ago
Network Support Specialist @ Full Time @ Cleveland, OH onsite Position: Network Support Specialist Location: Cleveland, OH onsite Duration: Full Time Note: looking for more troubleshooting and...
- Berea, OH (11 miles from Independence, OH)
- 10 days ago
- Berea, OH (11 miles from Independence, OH)
- 10 days ago
System environment Must be able to comprehend and follow verbal and written technical instructions and scripts Good verbal and written communication skills Physically able to lift and move Enterprise...
- Akron, OH (24 miles from Independence, OH)
- 10 days ago
- Akron, OH (24 miles from Independence, OH)
- 10 days ago
WE HIRE CHAMPIONS! Join Visual Edge It, where technology meets excellence. Were embarking on a mission to build a winning team, and our partnership with the Pro Football Hall of Fame exemplifies...
Demographic Data for Independence, OH
Moving to Independence, OH? Find some basic demographic data about Independence, OH below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Independence, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Independence, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- Windows OS
- DNS
- TCP/IP
- Remote Support
- Application Support
- Windows 10
- Windows 7
- VMware
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- Mac Skills
- IT Support
- ITIL
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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