Help Desk Analyst Jobs in Hilliard, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Maintenance Help Desk Representative
- Forward Air
- Groveport, OH (19 miles from Hilliard, OH)
- 12 days ago
- Groveport, OH (19 miles from Hilliard, OH)
- 12 days ago
systems is a plus Transportation industry knowledge and experience is a plus Forward Air is an Equal Opportunity employer....
In Person- SupplyHouse
- Canal Winchester, OH (23 miles from Hilliard, OH)
- 7 hours ago
- Canal Winchester, OH (23 miles from Hilliard, OH)
- 7 hours ago
systems Basic understanding of structured cabling infrastructure (copper and fiber) Familiarity with collaboration tools such as Slack and Microsoft Teams Why work with us: We have awesome benefits...
Remote- Ohio State University
- Columbus, OH (7 miles from Hilliard, OH)
- moments ago
- Columbus, OH (7 miles from Hilliard, OH)
- moments ago
Screen reader users may encounter difficulty with this site. For assistance with applying, please contact .... If you have questions while submitting an application, please review these frequently...
In PersonDesktop Support Engineer (Dispatch /Part-Time) Columbus, Ohio- USA
- Axiom Technologies
- Columbus, OH (9 miles from Hilliard, OH)
- 1 hour ago
- Columbus, OH (9 miles from Hilliard, OH)
- 1 hour ago
Key Responsibilities: 3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing...
In Person Part Time- Central Ohio Transit Authority
- Columbus, OH (9 miles from Hilliard, OH)
- 5 hours ago
- Columbus, OH (9 miles from Hilliard, OH)
- 5 hours ago
Salary: $70,304.00 - $82,721.60 Location: 33 N. High Street, Columbus, OH 43215 Benefits: Medical, Vision, Dental, Supplemental and Life Insurance Paid Parental Leave Employee Discounts COTA Bus...
In PersonSystems Support Analyst Principal
- American Electric Power
- Columbus, OH (9 miles from Hilliard, OH)
- 17 hours ago
- Columbus, OH (9 miles from Hilliard, OH)
- 17 hours ago
Job Posting End Date 06-14-2026 Please note the job posting will close on the day before the posting end date. Job Summary Works independently. Support Supply Chain, Procurement, and Fleet...
In PersonL1 Operations Support Engineer
- AgreeYa Solutions
- Westerville, OH (15 miles from Hilliard, OH)
- 2 days ago
- Westerville, OH (15 miles from Hilliard, OH)
- 2 days ago
Job Title: L1 Operations Support Engineer Job Location: Westerville, OH | Onsite 5 days a week Shift time: 06:00 AM to 03:00 PM EST Description: AgreeYa is a global Systems Integrator and is...
In Person- TATA Consultancy Services
- Columbus, OH (9 miles from Hilliard, OH)
- 3 days ago
- Columbus, OH (9 miles from Hilliard, OH)
- 3 days ago
Must Have Technical/Functional Skills Assist users with general technologies, including Windows 10/11, Virtual Desktops, MacOS, and workstation hardware (Mac, Dell, HP) Customer handling skill...
In Personsystems (Windows 10/11, macOS), Microsoft 365, and basic networking Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP) Excellent troubleshooting, analytical...
In PersonL2 Cloud Support Engineer (F2F)-Azure
- Virtuous Tech Inc
- Westerville, OH (15 miles from Hilliard, OH)
- 5 days ago
- Westerville, OH (15 miles from Hilliard, OH)
- 5 days ago
L2 Cloud Support Engineer Job Location: Phoenix, AZ or Westerville, OH | Onsite 5 days a week Description: AgreeYa is a global Systems Integrator and is seeking an experienced L2 Cloud Support...
In PersonComponent Manufacturing Implementation & Support Specialist - Truss Design
- Simpson Manufacturing Company, Inc.
- Columbus, OH (9 miles from Hilliard, OH)
- 7 days ago
- Columbus, OH (9 miles from Hilliard, OH)
- 7 days ago
Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate...
RemoteEntry-Level IT Support Associate Overnight (F)
- Expedient
- Upper Arlington, OH (7 miles from Hilliard, OH)
- 7 days ago
- Upper Arlington, OH (7 miles from Hilliard, OH)
- 7 days ago
Expedient is hiring an on-site, entry-level opportunity that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate,in our Upper Arlington / Columbus,...
Hybrid- Randstad
- Columbus, OH (9 miles from Hilliard, OH)
- 8 days ago
- Columbus, OH (9 miles from Hilliard, OH)
- 8 days ago
Do you have a passion for building and maintaining PC's and working with technology? This is a hands-on entry level opportunity to do just that! You will receive and track inventory, create and...
In Person- AgreeYa Solutions
- Westerville, OH (15 miles from Hilliard, OH)
- 8 days ago
- Westerville, OH (15 miles from Hilliard, OH)
- 8 days ago
Job Title : L2 Cloud Support Engineer Job Location : Westerville OH (Onsite) Shift Time : 02:00 PM to 11:00 PM EST Description: AgreeYa is a global Systems Integrator and is seeking an...
In PersonProvisioning Support Engineer - VDI (25419)
- GDH
- Columbus, OH (9 miles from Hilliard, OH)
- 9 days ago
- Columbus, OH (9 miles from Hilliard, OH)
- 9 days ago
Strong working knowledge of Windows 11 operating system and Active Directory. Proficiency in Microsoft Office Suite, especially Excel and Outlook....
In PersonDemographic Data for Hilliard, OH
Moving to Hilliard, OH? Find some basic demographic data about Hilliard, OH below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Hilliard, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Hilliard, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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