Help Desk Analyst Jobs in Dayton, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Knowledge of Linux and Windows operating systems, file system structure and troubleshooting techniques....
Knowledge of Linux and Windows operating systems, file system structure and troubleshooting techniques....
Position Title: Computer Tech Student Classification: Non-Exempt Reports To: I.T. Administrator Shift available: Part-Time 19+ hours/weekly Pay: $17.20 / hr. This Posting is for DJCC Students...
\n- Paid holidays, vacation and sick days\n\n\nReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment....
Overview: MTSI is seeking an experienced and highly capable IT Helpdesk Support Specialist to provide advanced end-user and system-level support to our AFRL customer at Wright-Patterson AFB. This...
Do you have an eye for detail and a passion for developing innovation solutions? Join our team! As an IT Support Technician II, you will be using your skills and expertise to provide computer,...
- Versailles, OH (11 miles from Dayton, OH)
- 10 days ago
- Versailles, OH (11 miles from Dayton, OH)
- 10 days ago
JOB SUMMARY: This position is primarily responsible for identifying, implementing, tuning, troubleshooting, documenting, maintaining and supporting Midmark's desktop computers, laptops, thin...
Entry Level Network Support Specialist Job Poster : Jobs Skills:Network Support | Location: Dayton, Ohio, United States Of America Views:621 Network Support Specialist Our Network Support...
Not only do you provide help desk support services, you are also at the front line of our department and maintain the image and credibility of the department as a whole....
\n\nReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.","...
\n\nReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.","...
\n\nReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.","...
This position provides three tier support (Tier 1 – help desk support via phone, email and in person, Tier 2 – onsite, field support, and Tier 3 - support for internal systems and processes)....
Demographic Data for Dayton, OH
Moving to Dayton, OH? Find some basic demographic data about Dayton, OH below.
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Salary for Help Desk Analyst Jobs in Dayton, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Dayton, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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