Help Desk Analyst Jobs in Cuyahoga Falls, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Twinsburg, OH (11 miles from Cuyahoga Falls, OH)
- 2 days ago
- Twinsburg, OH (11 miles from Cuyahoga Falls, OH)
- 2 days ago
We're seeking a hands-on IT Support Technician for a contract role with a strong potential for extension. This is an onsite opportunity in a dynamic office environment, perfect for someone with a...
- Massillon, OH (22 miles from Cuyahoga Falls, OH)
- 3 days ago
- Massillon, OH (22 miles from Cuyahoga Falls, OH)
- 3 days ago
Shearer's is a leading contract manufacturer and private label supplier in the snack industry in North America. Headquartered in Massillon, Ohio, Shearer's has 17 state-of-the-art, geographically...
Lead Database Support Consultant in Pittsburgh, PA, and multiple client locations
- Strongsville, OH (21 miles from Cuyahoga Falls, OH)
- 4 days ago
- Strongsville, OH (21 miles from Cuyahoga Falls, OH)
- 4 days ago
Lead Database Support Consultant in Pittsburgh, PA, and multiple client locations STRONGSVILLE, Ohio, United States | Posted: 4/22/2025 Indotronix is seeking a Lead Database Support Consultant in...
Desktop Support Administrator III
- Beachwood, OH (23 miles from Cuyahoga Falls, OH)
- 4 days ago
- Beachwood, OH (23 miles from Cuyahoga Falls, OH)
- 4 days ago
This includes, Windows operating systems, all Microsoft applications in addition to UH approved third party software.Develops and maintains technical and procedural documentation to be used by the Field...
- Brooklyn, OH (24 miles from Cuyahoga Falls, OH)
- 4 days ago
- Brooklyn, OH (24 miles from Cuyahoga Falls, OH)
- 4 days ago
Description Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including...
IT Client Support Associate Onsite Twinsburg, OH – $20-23 / hr IT support
- Twinsburg, OH (11 miles from Cuyahoga Falls, OH)
- 8 days ago
- Twinsburg, OH (11 miles from Cuyahoga Falls, OH)
- 8 days ago
For immediate consideration please send resume to ... (title: IT Support Twinsburg OH) Leading food distribution company is looking for a IT client support associate. This role is responsible for...
- Warrensvl Hts, OH (23 miles from Cuyahoga Falls, OH)
- 11 days ago
- Warrensvl Hts, OH (23 miles from Cuyahoga Falls, OH)
- 11 days ago
Location : Cleveland, Ohio (In-Office) Salary : $70,000 - $80,000 (DOE) Growth Opportunity | Professional Development | Great Benefits Who We Are We're a trusted Managed IT Service Provider based...
- Independence, OH (19 miles from Cuyahoga Falls, OH)
- 13 days ago
- Independence, OH (19 miles from Cuyahoga Falls, OH)
- 13 days ago
About KeyfactorOur mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital...
- Mayfield Hts, OH (24 miles from Cuyahoga Falls, OH)
- 13 days ago
- Mayfield Hts, OH (24 miles from Cuyahoga Falls, OH)
- 13 days ago
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
Director FERC & RTO Technical Support - Regulated Commodity Operations and Compliance
- Akron, OH (7 miles from Cuyahoga Falls, OH)
- 13 days ago
- Akron, OH (7 miles from Cuyahoga Falls, OH)
- 13 days ago
FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers lives brighter, the environment better and our communities...
- Akron, OH (7 miles from Cuyahoga Falls, OH)
- 14 days ago
- Akron, OH (7 miles from Cuyahoga Falls, OH)
- 14 days ago
Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its...
- Parma, OH (21 miles from Cuyahoga Falls, OH)
- 14 days ago
- Parma, OH (21 miles from Cuyahoga Falls, OH)
- 14 days ago
Insight Global is seeking a Technical Support Engineer to support one of our clients who is in the charter management industry with schools in five different countries. This role is a 6-month...
- Independence, OH (19 miles from Cuyahoga Falls, OH)
- 15 days ago
- Independence, OH (19 miles from Cuyahoga Falls, OH)
- 15 days ago
About KeyfactorOur mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital...
Technical Support Representative I
- Richfield, OH (10 miles from Cuyahoga Falls, OH)
- 20 days ago
- Richfield, OH (10 miles from Cuyahoga Falls, OH)
- 20 days ago
systems and Microsoft Office365 Applications Navigate360 is an Equal Opportunity Employer and does not discriminate against applicants due race, color, religion, national origin, sex, age, disability...
Remote Work- Rittman, OH (19 miles from Cuyahoga Falls, OH)
- 20 days ago
- Rittman, OH (19 miles from Cuyahoga Falls, OH)
- 20 days ago
Morton Salt is an iconic company with a strong heritage and a bright future. Since 1848, we have been improving lives and enhancing everyday moments-at home, at work, and virtually everywhere in...
Demographic Data for Cuyahoga Falls, OH
Moving to Cuyahoga Falls, OH? Find some basic demographic data about Cuyahoga Falls, OH below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Cuyahoga Falls, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Cuyahoga Falls, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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