Help Desk Analyst Jobs in Columbus, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Columbus, OH (6 miles from Columbus, OH)
- 2 hours ago
- Columbus, OH (6 miles from Columbus, OH)
- 2 hours ago
Screen reader users may encounter difficulty with this site. For assistance with applying, please contact .... If you have questions while submitting an application, please review these frequently...
desk support, Help desk, Windows, Troubleshooting, Customer service, Active directory Top Skills Details Help desk support,Help desk,Windows,Troubleshooting,Customer service Experience Level Intermediate...
Skills Help desk, Help desk support, Troubleshooting, Support, Service desk, Technical support, certification and accreditation Top Skills Details Help desk, Help desk support, Troubleshooting, Support...
- Grove City, OH (17 miles from Columbus, OH)
- 4 days ago
- Grove City, OH (17 miles from Columbus, OH)
- 4 days ago
Advanced skills in Microsoft desktop operating system / applications installation and support (Microsoft Office and Outlook) experience. HP Desktop and Laptop Certification preferred....
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
Title: Service Desk Technician Reports to: Service Desk Supervisor Supervises: None Status: Non-Exempt Objective The Service Desk Technician operates and monitors computer equipment. Performs...
- Dublin, OH (6 miles from Columbus, OH)
- 8 days ago
- Dublin, OH (6 miles from Columbus, OH)
- 8 days ago
systems and applications, is required; Working knowledge of and experience with Microsoft Operating Systems and Microsoft Office products is preferred; Prior experience in a direct customer service...
- Grove City, OH (17 miles from Columbus, OH)
- 9 days ago
- Grove City, OH (17 miles from Columbus, OH)
- 9 days ago
system functionality or equivalent training and or education is required.Skills: Demonstrated ability to focus on the objectives while providing instruction and remain calm.Customer Service experience...
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the...
IT Student HelpDesk The Ohio State University - 4.1 Columbus, OH Job Details 1 day ago Qualifications Software troubleshooting Entry level Full Job Description Job Description IT Help Desk Student...
systems and applications, is required; Working knowledge of and experience with Microsoft Operating Systems and Microsoft Office products is preferred; Prior experience in a direct customer service...
Compensation Type: Hourly Compensation: $21.69 Job Summary The Information Technology (IT) Technician I position is responsible for providing technical support to the users while working under...
Demographic Data for Columbus, OH
Moving to Columbus, OH? Find some basic demographic data about Columbus, OH below.
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Title Synonyms
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Salary for Help Desk Analyst Jobs in Columbus, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Columbus, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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