Help Desk Analyst Jobs in Columbus, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Maintenance Help Desk Representative
- Forward Air
- Groveport, OH (19 miles from Columbus, OH)
- 12 days ago
- Groveport, OH (19 miles from Columbus, OH)
- 12 days ago
systems is a plus Transportation industry knowledge and experience is a plus Forward Air is an Equal Opportunity employer....
In PersonSystems Support Analyst Principal
- American Electric Power
- Columbus, OH
- 9 hours ago
- Columbus, OH
- 9 hours ago
Job Posting End Date 06-14-2026 Please note the job posting will close on the day before the posting end date. Job Summary Works independently. Support Supply Chain, Procurement, and Fleet...
In Person(Remote) Level 2 Support Specialist
- Harris Computer Systems
- Delaware, OH (13 miles from Columbus, OH)
- 20 hours ago
- Delaware, OH (13 miles from Columbus, OH)
- 20 hours ago
SilverBlaze, a division of Harris; is seeking a Level 2 Support Specialist who is a self-directed problem solver, is comfortable working with users at every level, and is committed to delivering...
In PersonL1 Operations Support Engineer
- AgreeYa Solutions
- Westerville, OH (6 miles from Columbus, OH)
- 2 days ago
- Westerville, OH (6 miles from Columbus, OH)
- 2 days ago
Job Title: L1 Operations Support Engineer Job Location: Westerville, OH | Onsite 5 days a week Shift time: 06:00 AM to 03:00 PM EST Description: AgreeYa is a global Systems Integrator and is...
In PersonMust Have Technical/Functional Skills Assist users with general technologies, including Windows 10/11, Virtual Desktops, MacOS, and workstation hardware (Mac, Dell, HP) Customer handling skill...
In Person- LifeStance Health
- Hilliard, OH (9 miles from Columbus, OH)
- 4 days ago
- Hilliard, OH (9 miles from Columbus, OH)
- 4 days ago
systems (Windows 10/11, macOS), Microsoft 365, and basic networking Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP) Excellent troubleshooting, analytical...
In PersonL2 Cloud Support Engineer (F2F)-Azure
- Virtuous Tech Inc
- Westerville, OH (6 miles from Columbus, OH)
- 5 days ago
- Westerville, OH (6 miles from Columbus, OH)
- 5 days ago
L2 Cloud Support Engineer Job Location: Phoenix, AZ or Westerville, OH | Onsite 5 days a week Description: AgreeYa is a global Systems Integrator and is seeking an experienced L2 Cloud Support...
In PersonComponent Manufacturing Implementation & Support Specialist - Truss Design
- Simpson Manufacturing Company, Inc.
- Columbus, OH
- 6 days ago
- Columbus, OH
- 6 days ago
Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate...
RemoteEntry-Level IT Support Associate Overnight (F)
- Expedient
- Upper Arlington, OH (8 miles from Columbus, OH)
- 7 days ago
- Upper Arlington, OH (8 miles from Columbus, OH)
- 7 days ago
Expedient is hiring an on-site, entry-level opportunity that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate,in our Upper Arlington / Columbus,...
HybridDo you have a passion for building and maintaining PC's and working with technology? This is a hands-on entry level opportunity to do just that! You will receive and track inventory, create and...
In Person- AgreeYa Solutions
- Westerville, OH (6 miles from Columbus, OH)
- 8 days ago
- Westerville, OH (6 miles from Columbus, OH)
- 8 days ago
Job Title : L2 Cloud Support Engineer Job Location : Westerville OH (Onsite) Shift Time : 02:00 PM to 11:00 PM EST Description: AgreeYa is a global Systems Integrator and is seeking an...
In PersonStrong working knowledge of Windows 11 operating system and Active Directory. Proficiency in Microsoft Office Suite, especially Excel and Outlook....
In Personsystems is a plus Transportation industry knowledge and experience is a plus Forward Air is an Equal Opportunity employer....
In PersonJob DetailsJob Location: SUN Behavioral Columbus LLC - Columbus, OH 43229Position Type: Full TimeEducation Level: High School/GEDTravel Percentage: NoneJob Shift: DaysJob Category: Information...
In PersonThis position is responsible for the reliability, performance, recoverability and security of Student Life client computing, hardware, operating systems, and infrastructure applications....
In PersonDemographic Data for Columbus, OH
Moving to Columbus, OH? Find some basic demographic data about Columbus, OH below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Columbus, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Columbus, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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