Help Desk Analyst Jobs in Akron, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
* 3+ years in a customer service/call center environment * Eagerness to provide support for password resets, basic Windows OS issues, network connectivity and mobile device issues * Strong level...
- Canton, OH (18 miles from Akron, OH)
- 2 days ago
- Canton, OH (18 miles from Akron, OH)
- 2 days ago
Will accept minimum of two years of professional work experience in lieu of education + Must have a working knowledge of computers and operating systems + Basic experience with desktop troubleshooting...
- Independence, OH (24 miles from Akron, OH)
- 3 days ago
- Independence, OH (24 miles from Akron, OH)
- 3 days ago
As a Lead Tech Support Specialist, you will participate as a team member to deliver customer support services including consultation, troubleshooting, user assistance, and training. The successful...
Proficient in working with Windows operating system. b. Proficient in working with end user computer equipment. c....
- Independence, OH (24 miles from Akron, OH)
- 3 days ago
- Independence, OH (24 miles from Akron, OH)
- 3 days ago
systems, topologies (Ethernet, Wireless), protocols, and Wide Area Networking You should have a knowledge and experience with PC hardware (A+ Certification a plus) and software technology as well as...
Technical Support Representative
- Seville, OH (18 miles from Akron, OH)
- 5 days ago
- Seville, OH (18 miles from Akron, OH)
- 5 days ago
Job Description Who We Are Solera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted...
Customer Support Specialist (AP1) - NE Region
- Akron, OH (2 miles from Akron, OH)
- 6 days ago
- Akron, OH (2 miles from Akron, OH)
- 6 days ago
Customer Support Specialist (AP1) - NE Region (2500048T) Customer Support Specialist (AP1) - NE Region (2500048T) Organization: Opportunities for Ohioans with Disabilities Agency Contact Name and...
We have many opportunities available on our other career site pages. Click here to link to our careers page! Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than...
WE HIRE CHAMPIONS! Join Visual Edge It, where technology meets excellence. Were embarking on a mission to build a winning team, and our partnership with the Pro Football Hall of Fame exemplifies...
- Rittman, OH (14 miles from Akron, OH)
- 11 days ago
- Rittman, OH (14 miles from Akron, OH)
- 11 days ago
Morton Salt is an iconic company with a strong heritage and a bright future. Since 1848, we have been improving lives and enhancing everyday moments-at home, at work, and virtually everywhere in...
Job#: 2074602****Job Description:**Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients'...
Service Desk Agent Estimate Start Date: June 2, 2025 End Date: December 1, 2025 Work Location/Type: This position is hybrid; 1-2 days onsite at 390 Roberts St Narrative Description of Position:...
Job#: 2074602 Job Description: Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital...
- Bedford, OH (23 miles from Akron, OH)
- 30+ days ago
- Bedford, OH (23 miles from Akron, OH)
- 30+ days ago
The duties for this position include, but are not limited to: installing, diagnosing, repairing, maintaining, and upgrading all desktop/shop hardware, software, operating system and equipment while...
- Independence, OH (24 miles from Akron, OH)
- 30+ days ago
- Independence, OH (24 miles from Akron, OH)
- 30+ days ago
About KeyfactorOur mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital...
Demographic Data for Akron, OH
Moving to Akron, OH? Find some basic demographic data about Akron, OH below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Akron, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Akron, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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