Help Desk Analyst Jobs in Akron, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Orrville, OH (19 miles from Akron, OH)
- 21 hours ago
- Orrville, OH (19 miles from Akron, OH)
- 21 hours ago
Minimum Technical Requirements: Understanding of major Microsoft operating systems and software products, including, but not limited to, Windows 10/11, Windows Service 2012, 2016, 2019, 2022 Microsoft...
- Twinsburg, OH (19 miles from Akron, OH)
- 2 days ago
- Twinsburg, OH (19 miles from Akron, OH)
- 2 days ago
We're seeking a hands-on IT Support Technician for a contract role with a strong potential for extension. This is an onsite opportunity in a dynamic office environment, perfect for someone with a...
- Massillon, OH (15 miles from Akron, OH)
- 3 days ago
- Massillon, OH (15 miles from Akron, OH)
- 3 days ago
Shearer's is a leading contract manufacturer and private label supplier in the snack industry in North America. Headquartered in Massillon, Ohio, Shearer's has 17 state-of-the-art, geographically...
Lead Database Support Consultant in Pittsburgh, PA, and multiple client locations
- Strongsville, OH (23 miles from Akron, OH)
- 4 days ago
- Strongsville, OH (23 miles from Akron, OH)
- 4 days ago
Lead Database Support Consultant in Pittsburgh, PA, and multiple client locations STRONGSVILLE, Ohio, United States | Posted: 4/22/2025 Indotronix is seeking a Lead Database Support Consultant in...
IT Client Support Associate Onsite Twinsburg, OH – $20-23 / hr IT support
- Twinsburg, OH (19 miles from Akron, OH)
- 8 days ago
- Twinsburg, OH (19 miles from Akron, OH)
- 8 days ago
For immediate consideration please send resume to ... (title: IT Support Twinsburg OH) Leading food distribution company is looking for a IT client support associate. This role is responsible for...
- Independence, OH (24 miles from Akron, OH)
- 12 days ago
- Independence, OH (24 miles from Akron, OH)
- 12 days ago
About KeyfactorOur mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital...
Director FERC & RTO Technical Support - Regulated Commodity Operations and Compliance
- Akron, OH
- 13 days ago
- Akron, OH
- 13 days ago
FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers lives brighter, the environment better and our communities...
Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its...
- Independence, OH (24 miles from Akron, OH)
- 15 days ago
- Independence, OH (24 miles from Akron, OH)
- 15 days ago
About KeyfactorOur mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital...
Technical Support Representative I
- Richfield, OH (14 miles from Akron, OH)
- 19 days ago
- Richfield, OH (14 miles from Akron, OH)
- 19 days ago
systems and Microsoft Office365 Applications Navigate360 is an Equal Opportunity Employer and does not discriminate against applicants due race, color, religion, national origin, sex, age, disability...
Remote Work- Rittman, OH (14 miles from Akron, OH)
- 20 days ago
- Rittman, OH (14 miles from Akron, OH)
- 20 days ago
Morton Salt is an iconic company with a strong heritage and a bright future. Since 1848, we have been improving lives and enhancing everyday moments-at home, at work, and virtually everywhere in...
- Barberton, OH (5 miles from Akron, OH)
- 29 days ago
- Barberton, OH (5 miles from Akron, OH)
- 29 days ago
Proven skills in Microsoft operating systems and Microsoft standard software (Office / Teams / Etc) is required....
- Strongsville, OH (23 miles from Akron, OH)
- 30+ days ago
- Strongsville, OH (23 miles from Akron, OH)
- 30+ days ago
Site IT Support Analyst II#25-12582 Strongsville, OH On-site Contract Starts 4/07/2025 Ends 3/06/2026 Job Description Genesis10 is seeking a Site IT Support Analyst II with our client. This is a...
- Cuyahoga Falls, OH (7 miles from Akron, OH)
- 45+ days ago
- Cuyahoga Falls, OH (7 miles from Akron, OH)
- 45+ days ago
Under the direction of the NEOnet Executive Director, the Desktop Support Specialist is responsible for the delivery of technical support services to educational entities associated with the...
- Independence, OH (24 miles from Akron, OH)
- 45+ days ago
- Independence, OH (24 miles from Akron, OH)
- 45+ days ago
Technology Support Specialist We are seeking an individual to advance our organization working in our Independence and Elyria offices. Interested individuals must possess the following...
Demographic Data for Akron, OH
Moving to Akron, OH? Find some basic demographic data about Akron, OH below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Akron, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Akron, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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