Help Desk Analyst Jobs in Ada, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Posting Number: Stu001562 Posting Type: Student - Open to All Current ONU Students Job Title: Student Employment - IT Help Desk Advanced Student Technician Position Type: Student Department:...
Posting Number: Stu001561 Posting Type: Student - Open to All Current ONU Students Job Title: Student Employment - IT Help Desk Student Technician Position Type: Student Department: Information...
IT Support Technician- May thru mid July
- Findlay, OH (20 miles from Ada, OH)
- 20 days ago
- Findlay, OH (20 miles from Ada, OH)
- 20 days ago
Summary: The IT Support Technician provides computer hardware and software support to internal users, with an emphasis on effective issue resolution and customer satisfaction. The ITSS Technician...
Customer Support Center Senior Support Engineer
- Lima, OH (11 miles from Ada, OH)
- 30+ days ago
- Lima, OH (11 miles from Ada, OH)
- 30+ days ago
As a Senior Support Engineer for the Customer Support Center, this person is responsible for providing exceptional technical support and will handle escalated technical issues for our Managed...
Demographic Data for Ada, OH
Moving to Ada, OH? Find some basic demographic data about Ada, OH below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Ada, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Ada, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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