Help Desk Analyst Remote & Hybrid Only Jobs in North Carolina
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Position Summary The Service Desk Specialist I is part of the ITIL-aligned Service Desk team, which provides support and service to customers across the organization to effectively resolve their...
RemoteStaff Enterprise Support Engineer
- 8100 United States - Genesys Cloud Services, Inc.
- NC
- 2 days ago
- NC
- 2 days ago
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered...
RemoteLead Infrastructure Platform Support Engineer
- Wells Fargo
- Charlotte, NC
- 3 days ago
- Charlotte, NC
- 3 days ago
About this role: Wells Fargo is seeking a Lead Infrastructure Engineer to join our AI Platforms and model Support Group as part of Digital Technology and Innovations. Learn more about the career...
HybridTechnical Skills Strong knowledge of Microsoft 365 and Windows operating systems. Experience supporting cloud-based and enterprise applications....
HybridEHR Helpdesk Analyst *This is a remote position - Local to Raleigh, NC only please *This is a 1 st shift position from 7AM - 3:30 PM EST *Schedule may include weekends and holidays to ensure...
RemoteThe IT Support Engineer I position's job duties span all aspects of end user support which includes, but is not limited to desktop, network, general security, email, phone system, inside and...
RemoteTEKsystems is looking to hire a Application Network Support Analyst to join one of our top financial clients. No C2C (Must work on TEKsystems direct W2) Skills Required: PowerShell scripting:...
Hybrid ContractComponent Manufacturing Implementation & Support Specialist - Truss Design
- Simpson Manufacturing Company, Inc.
- High Point, NC
- 6 days ago
- High Point, NC
- 6 days ago
Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate...
RemoteCloud Support Engineer (AWS/Azure) Charlotte, NC, USA
- Vanguard Group, Inc.
- Charlotte, NC
- 8 days ago
- Charlotte, NC
- 8 days ago
Cloud Support Engineer (AWS/Azure) Core Responsibilities: Design, build, and support cloud-based integration and data transmission solutions using AWS services and modern development practices....
HybridPosition Description: At ServiceTrade, you'll build technology that matters - for your career, your team, and the thousands of commercial contractors who rely on our platform every day. We're on a...
RemoteCAM Support Engineer (Aerospace - Metallic & Composites)
- SOPRA STERIA GROUP
- Kinston, NC
- 13 days ago
- Kinston, NC
- 13 days ago
Company Description Sopra Steria is a European leader in consulting, digital services, and software development, supporting its clients in their digital transformation through innovative and...
HybridIT Desktop Support Technician (Temp to Hire)
- Amerit Fleet Solutions
- Charlotte, NC
- 17 days ago
- Charlotte, NC
- 17 days ago
Software Support: Install, update, and troubleshoot operating systems, business applications, browsers, VPN clients, and security agents on both Windows and macOS....
Hybrid TemporarySystems Support Analyst Type of Engagement : 6-month contract (Not open to 3rd party C2C consultants. Visa sponsorship is not available) Work Location: Hybrid position in Raleigh, NC (3 days...
HybridSupport Windows 11 operating systems and troubleshoot end-user issues related to desktops, laptops, and business applications....
HybridOutstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Analytics PowerBI support Consultant in Charlotte, NC (Hybrid). Work with the brightest minds...
HybridDemographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in North Carolina
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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