Help Desk Analyst Remote & Hybrid Only Jobs in North Carolina
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Summary of Duties: SAS Institute, Inc. seeks a Sr Analytical Technical Support Engineer to provide technical support for analytical enterprise-class SAS software applications and/or solutions by...
Remote WorkApplication/Production Support Help Desk Analyst - HYBRID
- Durham, NC
- 3 days ago
- Durham, NC
- 3 days ago
Job Description: ***Crop to Crop resumes are accepted This is an Application/Production Support position where selected candidates will support the NC FAST application by assisting outside...
Piper Companies is seeking a Technical Support Engineer to join a fully remote team based in Raleigh, NC, that provides outsourced IT support and managed services to small and mid-sized businesses...
Remote WorkImmediate Hiring:Direct Client:Senior Software Support Engineer:HYBRID ROLE
- Durham, NC
- 6 days ago
- Durham, NC
- 6 days ago
Familiarity in Object-oriented design and Java/J2EE Web development within UNIX and Windows environments using: design patterns within core Java, JDBC, Spring framework, Multi-threaded is needed Experience...
Overview McGuireWoods LLP is seeking an OST/Desktop Support Technician for our Charlotte, NC office. This role focuses on providing hands-on support to firm personnel with PC hardware and...
Summary Technical support specialist providing remote support to our customers of pharmacy automation. Job Description We are the makers of possible BD is one of the largest global medical...
Solution Support Engineer - Professional Services
- Charlotte, NC
- 13 days ago
- Charlotte, NC
- 13 days ago
systems, middleware, and custom application software....
Remote WorkWelcome to Ovation Healthcare! At Ovation Healthcare (formerly QHR Health), we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community...
General Information Req # WD00085978 Career area: Information Technology Country/Region: United States of America State: North Carolina City: Morrisville Date: Monday, August 4, 2025 Working time:...
Company Mission Our mission is to give the world access to the best products by empowering great brands to reach their growth potential. About Wayflyer Today's consumer brands need a capital...
Remote WorkGood understanding of core operating systems such as Windows and MAC including installation and configuration....
GIS Analyst Help Desk Support (Remote) Location: Raleigh, NC Duration: 12+ Months Job Description: This a Mid-Level GIS Analyst/Help Desk support contractor which provides excellent verbal communication...
Remote WorkReq ID: 333776 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
Remote WorkThis position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers...
Remote WorkRemote Helpdesk Support Technician (Active Directory)
- Charlotte, NC
- 30+ days ago
- Charlotte, NC
- 30+ days ago
":" This is a remote position \n Shift: Monday-Friday 8am-5pm EST \n\nProton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician....
Remote WorkDemographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
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Salary for Help Desk Analyst Jobs in North Carolina
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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