Help Desk Analyst Jobs in Spring Lake, NC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Fort Liberty, NC (5 miles from Spring Lake, NC)
- 1 day ago
- Fort Liberty, NC (5 miles from Spring Lake, NC)
- 1 day ago
Job Description Description SAIC is seeking a dedicated and skilled PC Technician to join our team in support of the USSOCOM SITEC 3 contract. This key role demands a high level of operational...
- Fort Bragg, NC (5 miles from Spring Lake, NC)
- 2 days ago
- Fort Bragg, NC (5 miles from Spring Lake, NC)
- 2 days ago
PC Technician, Senior Key Role: Performs a variety of services in support of End Users or Missions for the various components and commands residing at the locations assigned and as directed by...
SITEC - Change Management Specialist/PC Tech (JNY)- Fort Bragg, NC
- Fort Bragg, NC (5 miles from Spring Lake, NC)
- 9 days ago
- Fort Bragg, NC (5 miles from Spring Lake, NC)
- 9 days ago
Responsibilities Peraton requires Change Managers to support the Special Operation Command Information Technology Enterprise Contract (SITEC) 3. Positions are located at the SOCOM Headquarters at...
Department IT Support Technician POS #103000005
- Fayetteville, NC (12 miles from Spring Lake, NC)
- 9 days ago
- Fayetteville, NC (12 miles from Spring Lake, NC)
- 9 days ago
This position is being reposted. Previous applicants are still being considered and do not need to reapply* Join the Cumberland County Board of Elections and play a role in ensuring fair, honest,...
- Fayetteville, NC (12 miles from Spring Lake, NC)
- 30+ days ago
- Fayetteville, NC (12 miles from Spring Lake, NC)
- 30+ days ago
Experience in IT Help Desk Support (application and hardware support). Technical training and certifications, such as HP Certifications....
Help Desk Support Specialist (TS/SCI) NEW
- Fort Bragg, NC (5 miles from Spring Lake, NC)
- 30+ days ago
- Fort Bragg, NC (5 miles from Spring Lake, NC)
- 30+ days ago
-Handles problem that the first-tier of help desk support is unable to resolve....
Help Desk Support Specialist II (ACC-MICC)
- Spring Lake, NC
- 30+ days ago
- Spring Lake, NC
- 30+ days ago
Qualifications 3+ years experience in help desk support, desktop troubleshooting, and ITSM. Bachelors degree in a related field desired....
Overview Abacus Technology is seeking a Help Desk Support Specialist to provide technical support and troubleshooting for Army IT systems, networks, and end-user computing devices at Fort Bragg....
- Fayetteville, NC (12 miles from Spring Lake, NC)
- 90+ days ago
- Fayetteville, NC (12 miles from Spring Lake, NC)
- 90+ days ago
Job Details Job Location : Methodist University Location - Fayetteville, NC Position Type : Full Time Staff Salary Range : Undisclosed Description Summary: The Methodist University Senior Help Desk...
ITS Application Support Analyst POS # 115000026
- Fayetteville, NC (12 miles from Spring Lake, NC)
- 90+ days ago
- Fayetteville, NC (12 miles from Spring Lake, NC)
- 90+ days ago
Knowledge of data relationships, reporting tools, basic relational database skills, and organizational business practices Knowledge of the methods, procedures, and policies of Cumberland County as such...
Demographic Data for Spring Lake, NC
Moving to Spring Lake, NC? Find some basic demographic data about Spring Lake, NC below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Spring Lake, NC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Spring Lake, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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