Help Desk Analyst Jobs in Raleigh, NC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications...
ISu0026T HelpLine Technical Support Analyst
- Cary, NC (8 miles from Raleigh, NC)
- 12 hours ago
- Cary, NC (8 miles from Raleigh, NC)
- 12 hours ago
Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the...
Installation and Configuration: Set up new hardware, software, and operating systems. Training and Assistance: Provide training and technical support to end-users....
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
systems; both server and workstation Understanding of Microsoft Office Suite Understanding of network infrastructure and concepts Requirements Two-year degree in computer-related studies or certification...
IS&T HelpLine Technical Support Analyst
- Cary, NC (8 miles from Raleigh, NC)
- 2 days ago
- Cary, NC (8 miles from Raleigh, NC)
- 2 days ago
Job Summary Summary Posted: Jun 13, 2025 Role Number: 200609148 Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we...
Lab and Manufacturing Systems Support Analyst, IT
- Durham, NC (21 miles from Raleigh, NC)
- 2 days ago
- Durham, NC (21 miles from Raleigh, NC)
- 2 days ago
The position will require basic IT skills in relation to networking, hardware, databases, and operating system level knowledge....
CTG is seeking to fill a PC Technician II opening for our client in Raleigh, NC. Location: Raleigh, NC Duration: Ongoing Contract Duties: Provide daily technical support for desktops, laptops,...
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications...
Technical Support Engineer - Rotational Program (Emerging Career)
- Cary, NC (8 miles from Raleigh, NC)
- 4 days ago
- Cary, NC (8 miles from Raleigh, NC)
- 4 days ago
systems, but be familiar with all of them: Windows, UNIX, or Linux....
- Durham, NC (21 miles from Raleigh, NC)
- 4 days ago
- Durham, NC (21 miles from Raleigh, NC)
- 4 days ago
Candidates supporting this function shall have a minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management...
- Durham, NC (21 miles from Raleigh, NC)
- 4 days ago
- Durham, NC (21 miles from Raleigh, NC)
- 4 days ago
Candidates supporting this function shall have a minimum of one year experience service in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management...
- Durham, NC (21 miles from Raleigh, NC)
- 4 days ago
- Durham, NC (21 miles from Raleigh, NC)
- 4 days ago
Support Engineer, Level I This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is...
EHR Epic Helpdesk Shift Lead EHR Helpdesk Shift Lead Hybrid in Raleigh, NC Position Summary The EHR Helpdesk Shift Lead serves as the senior technical lead and subject matter expert for...
Demographic Data for Raleigh, NC
Moving to Raleigh, NC? Find some basic demographic data about Raleigh, NC below.
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Salary for Help Desk Analyst Jobs in Raleigh, NC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Raleigh, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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