Help Desk Analyst Jobs in Greensboro, NC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Liberty, NC (17 miles from Greensboro, NC)
- 9 hours ago
- Liberty, NC (17 miles from Greensboro, NC)
- 9 hours ago
Company: SAIC Location: Fort Liberty, NC Career Level: Entry Level Industries: Technology, Software, IT, Electronics Description Description SAIC is seeking a dedicated and skilled PC Technician...
Role Details Type of Support: Email, Chat, Voice Messaging Contract Duration: Full-time, Permanent Work Schedule: Training - To be determined | Production - To be determined Work Type and...
database design and development (SQL, stored procedures, data modeling) Experience with messaging systems (i.e., MQ and JMS) Experience with build tools, such as Git, Maven, and Jenkins....
database design and development (SQL, stored procedures, data modeling) Experience with messaging systems (i.e., MQ and JMS) Experience with build tools, such as Git, Maven, and Jenkins OTHER JOB REQUIREMENTS...
The range of duties includes, but is not limited to, verifying data, report writing, summarizing and reconciling information or financial data, records management, claims review and processing,...
This position provides high-level administrative support to the Chair of Electrical & Computer Engineering ( ECEN ) Department in interacting with the public and in assisting students, faculty,...
Administrative Support Specialist North Carolina A&T State University
- Greensboro, NC
- 11 days ago
- Greensboro, NC
- 11 days ago
Description: This position provides high-level administrative support to the Chair of Electrical & Computer Engineering ( ECEN ) Department in interacting with the public and in assisting...
Desktop Support Installation Technician
- Winston Salem, NC (24 miles from Greensboro, NC)
- 30+ days ago
- Winston Salem, NC (24 miles from Greensboro, NC)
- 30+ days ago
Job#: 2074627 Job Description: Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital...
Demographic Data for Greensboro, NC
Moving to Greensboro, NC? Find some basic demographic data about Greensboro, NC below.
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Salary for Help Desk Analyst Jobs in Greensboro, NC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Greensboro, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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