Help Desk Analyst Jobs in Graham, NC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Liberty, NC (13 miles from Graham, NC)
- 8 hours ago
- Liberty, NC (13 miles from Graham, NC)
- 8 hours ago
Company: SAIC Location: Fort Liberty, NC Career Level: Entry Level Industries: Technology, Software, IT, Electronics Description Description SAIC is seeking a dedicated and skilled PC Technician...
- Chapel Hill, NC (16 miles from Graham, NC)
- 12 hours ago
- Chapel Hill, NC (16 miles from Graham, NC)
- 12 hours ago
Title: Customer Support Specialist Location: USA/Remote Reports to: VP of Delivery Management/IT FLSA Classification: Non-Exempt Full-Time or Part-Time: Full-Time Salary Range: $22 - $32 Starting...
Lab and Manufacturing Systems Support Analyst, IT
- Durham, NC (24 miles from Graham, NC)
- 2 days ago
- Durham, NC (24 miles from Graham, NC)
- 2 days ago
The position will require basic IT skills in relation to networking, hardware, databases, and operating system level knowledge....
Installs, configures, maintains, and upgrades operating systems and software packages across disparate platforms. Recovers computer assets to decommissions obsolete hardware....
- Durham, NC (24 miles from Graham, NC)
- 4 days ago
- Durham, NC (24 miles from Graham, NC)
- 4 days ago
Candidates supporting this function shall have a minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management...
- Durham, NC (24 miles from Graham, NC)
- 4 days ago
- Durham, NC (24 miles from Graham, NC)
- 4 days ago
Candidates supporting this function shall have a minimum of one year experience service in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management...
- Durham, NC (24 miles from Graham, NC)
- 4 days ago
- Durham, NC (24 miles from Graham, NC)
- 4 days ago
Support Engineer, Level I This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is...
Client looking for EHR Helpdesk Analyst at Remote
- Durham, NC (24 miles from Graham, NC)
- 6 days ago
- Durham, NC (24 miles from Graham, NC)
- 6 days ago
Client looking for EHR Helpdesk Analyst at Remote Our Fortune 500 client is looking for an EHR Helpdesk Analyst to work on their project based out of Raleigh, NC / Remote. Job Title: EHR Helpdesk...
Remote Work- Durham, NC (24 miles from Graham, NC)
- 6 days ago
- Durham, NC (24 miles from Graham, NC)
- 6 days ago
We are seeking a Principal Support Engineer to develop a new BESS Optimization program within Strata to support our existing Battery Energy Storage Systems (BESS), our new BESS projects in...
Enterprise Desktop Support Technician
- Durham, NC (24 miles from Graham, NC)
- 10 days ago
- Durham, NC (24 miles from Graham, NC)
- 10 days ago
EXPERIENCE Strong knowledge of the Windows desktop operating system environment as well as PC applications such as MS Office is required. 2-3 years of experience in a computer support role with knowledge...
- Durham, NC (24 miles from Graham, NC)
- 10 days ago
- Durham, NC (24 miles from Graham, NC)
- 10 days ago
Knowledge, Skills, and Abilities Experience with desktop operating systems, including Windows 10 and Windows 11. Application support experience with Microsoft suite and Adobe Acrobat....
- Durham, NC (24 miles from Graham, NC)
- 10 days ago
- Durham, NC (24 miles from Graham, NC)
- 10 days ago
Helpdesk Analyst 2nd Shift Helpdesk Durham, North Carolina Contract Jun 4, 2025 Helpdesk Analyst 2nd Shift Primary Location: Durham, North Carolina V-Soft Consulting is currently hiring for a...
- Durham, NC (24 miles from Graham, NC)
- 10 days ago
- Durham, NC (24 miles from Graham, NC)
- 10 days ago
Helpdesk 2nd Shift Lead Helpdesk 2nd Shift Lead Primary Location: Durham, North Carolina V-Soft Consulting is currently hiring for a Helpdesk 2nd Shift Lead for our premier client in Durham, North...
- Durham, NC (24 miles from Graham, NC)
- 10 days ago
- Durham, NC (24 miles from Graham, NC)
- 10 days ago
Helpdesk Analyst 1st Shift Helpdesk Durham, North Carolina Contract Jun 4, 2025 Helpdesk Analyst 1st Shift Primary Location: Durham, North Carolina V-Soft Consulting is currently hiring for a...
- Durham, NC (24 miles from Graham, NC)
- 12 days ago
- Durham, NC (24 miles from Graham, NC)
- 12 days ago
operating systems....
Demographic Data for Graham, NC
Moving to Graham, NC? Find some basic demographic data about Graham, NC below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Graham, NC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Graham, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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