Help Desk Analyst Jobs in Goldsboro, NC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Wilson, NC (23 miles from Goldsboro, NC)
- 2 days ago
- Wilson, NC (23 miles from Goldsboro, NC)
- 2 days ago
The IS Support Specialist (Wilson) reports to the Manager, End User Support, and is responsible for providing first level technology support for employee's desktops and laptops, hardware, and...
- Faison, NC (17 miles from Goldsboro, NC)
- 2 days ago
- Faison, NC (17 miles from Goldsboro, NC)
- 2 days ago
Job Summary: We are seeking an entry-level Help Desk Support Technician to provide on-site technical support within a healthcare setting....
AP EMISSIONS TECHNOLOGIES LLC As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathaway youll be doing things that matter, leading at every level, and...
- Smithfield, NC (15 miles from Goldsboro, NC)
- 8 days ago
- Smithfield, NC (15 miles from Goldsboro, NC)
- 8 days ago
Description Summary Provides second-level computer-user support although not limited from working at other levels of the technology support model as needed to include collaborating with level III...
Demographic Data for Goldsboro, NC
Moving to Goldsboro, NC? Find some basic demographic data about Goldsboro, NC below.
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Title Synonyms
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Salary for Help Desk Analyst Jobs in Goldsboro, NC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Goldsboro, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- WAN Design / Implementation
- Systems Center Configuration Manager
- LAN
- Technical Troubleshooting
- VPN
- Operating Systems
- Windows Server
- Apple OS X
- Application Support
- BMC Remedy
- TCP/IP
- IT Service Management
- Remote Support
- Windows 10
- Windows OS
- Windows 7
- Mobile Device Management
- VoIP
- MacOS
- Help Desk Support
- Network Administration
- Incident Management
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Information Technology
- Microsoft Active Directory
- General Repair
- Problem Resolution
- Microsoft Office 365
- Technical Support
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Written Communication
- Prioritizing
- Telephone Skills
- Documentation
- Collaboration
- Interpersonal Skills
- Education Experience
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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