Help Desk Analyst Jobs in Fayetteville, NC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
IT Service Desk Analyst (Enterprise IT Support) - Remote
- Fayetteville, NC
- 2 days ago
- Fayetteville, NC
- 2 days ago
The IT Service Desk Analyst delivers exceptional customer service in a fast-paced, high-volume environment by promptly handling Service Desk calls, emails, requests, and instant messages in line...
Remote WorkEnd-User Support Specialist, School of Medicine
- Fayetteville, NC
- 10 days ago
- Fayetteville, NC
- 10 days ago
Install, configure, and update software and operating systems. Provide support for common business applications (e.g., Microsoft 365, Google Workspace, Zoom, Teams, etc.)....
Service Desk Specialist Job Employer Name:SpiderID: 13922597 Location: Fayetteville, North CarolinaDate Posted: 1/9/2025 Wage:Category: Information Technology Job Code: 2025-01 Job Description:...
systems....
Information Technology Support Specialist Technical Support and Systems Maintenance [DOA0013012]
- Fort Bragg, NC (7 miles from Fayetteville, NC)
- 29 days ago
- Fort Bragg, NC (7 miles from Fayetteville, NC)
- 29 days ago
Company Description ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices....
Help Desk Support Specialist II (ACC-MIC)
- Spring Lake, NC (12 miles from Fayetteville, NC)
- 30+ days ago
- Spring Lake, NC (12 miles from Fayetteville, NC)
- 30+ days ago
Help Desk Support Specialist II (ACC-MIC) Abacus Technology United States, North Carolina, Spring Lake Jul 08, 2025 Help Desk Support Specialist II (ACC-MIC) Job Locations US-NC-Spring Lake Job ID 2025...
Help Desk Support Specialist II
- Spring Lake, NC (12 miles from Fayetteville, NC)
- 30+ days ago
- Spring Lake, NC (12 miles from Fayetteville, NC)
- 30+ days ago
Overview Abacus Technology is seeking a Help Desk Support Specialist to provide technical support and troubleshooting for Army IT systems, networks, and end-user computing devices at Fort Bragg....
Help Desk Support Specialist I
- Spring Lake, NC (12 miles from Fayetteville, NC)
- 90+ days ago
- Spring Lake, NC (12 miles from Fayetteville, NC)
- 90+ days ago
Overview Abacus Technology is seeking a Help Desk Support Specialist to provide technical support and troubleshooting for Army IT systems, networks, and end-user computing devices at Fort Bragg....
ITS Application Support Analyst POS # 115000026
- Fayetteville, NC
- 90+ days ago
- Fayetteville, NC
- 90+ days ago
Knowledge of data relationships, reporting tools, basic relational database skills, and organizational business practices Knowledge of the methods, procedures, and policies of Cumberland County as such...
Demographic Data for Fayetteville, NC
Moving to Fayetteville, NC? Find some basic demographic data about Fayetteville, NC below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Fayetteville, NC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Fayetteville, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- WAN Design / Implementation
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Software Installation
- Technical Troubleshooting
- Operating Systems
- VPN
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Windows 7
- Application Support
- DNS
- TCP/IP
- Cisco
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Resolution
- General Repair
- Customer Support
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Interpersonal Skills
- Inventory Management
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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